Turkish-Speaking CX Specialist (Work Permit Sponsored)

TELUS Digital; Deutschland; Vor Ort; EUR 29.000 - 40.000; Vollzeit

Benefits dieser Stelle

Visa sponsorship

Relocation bonus

Accommodation on arrival

Fully paid training

Health insurance

Career development

Team environment

Zusammenfassung

TELUS Digital Bulgaria, based in Sofia, seeks a Customer Support Specialist with Turkish and English to join our team and deliver exceptional customer experiences. You will assist with inquiries, product support, and troubleshooting across phone, email, chat, or tickets, while identifying customer needs and ensuring satisfaction.

The role offers relocation assistance, visa sponsorship, a relocation bonus, and company-provided accommodation on arrival, plus comprehensive training and career

Qualifikationen

• Fluency in Turkish and English is required.

Aufgaben

• Achieve great customer experience and satisfaction.
• Identify and assess customers' needs.
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets.

Kenntnisse

Turkish

English

Jobbeschreibung

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

Are you ready to take the next step in your career?

As a Customer Support Specialist with Turkish and English you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in Turkish and English and have excellent communication skills.

We Offer:

• Full work permit and visa sponsorship assistance
• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• 21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us: TELUS Digital Bulgaria is the country's largest employer in the CX (Customer Experience) industry with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.