Customer Service Specialist• German | Hybrid- Relocating to Dublin

TELUS Digital; München; Hybrid; EUR 35.000 - 50.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits from Day 1

Regular training opportunities

Community initiatives

Team engagement events

Zusammenfassung

An established industry player is on the lookout for a passionate German-speaking Customer Onboarding Specialist. This exciting hybrid role involves supporting new customers in implementing innovative HR software, ensuring their satisfaction through expert guidance. You will be instrumental in creating training materials and optimizing processes, contributing to the digital transformation in HR. With a focus on community initiatives and continuous training, this position offers a stable and fulfilling career path for those eager to make a difference in customer success.

Qualifikationen

• Experience in a customer-facing role with a focus on customer success.
• Strong problem-solving skills and proficiency in data-driven work.

Aufgaben

• Guide new customers through onboarding via emails and video calls.
• Ensure customer satisfaction by providing expert product advice.

Kenntnisse

Fluent German (C-level)

Customer Success Experience

Problem-Solving Skills

Customer-First Mindset

Tools

MS Office (Excel)

Zendesk

Gainsight

Jira

Jobbeschreibung

Customer Service Specialist• German | Hybrid- Relocating to Dublin

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HR Coordinator | Recruitment Specialist | CIPD Member

Customer Onboarding Specialist – German

Location: Hybrid (Dublin office 3 days/week, WFH Monday & Friday)

Hours: 8:00 AM – 4:30 PM, Monday to Friday

About the Role

TELUS Digital is seeking a German-speaking Customer Onboarding Specialist to support new customers in implementing HR software. If you enjoy tech, problem-solving, and customer success, this role is ideal for you!

Your Responsibilities:

• Guide new customers through onboarding via emails & video calls.
• Ensure customer satisfaction by providing expert product advice.
• Assist with importing and validating customer data.
• Help create training materials (e.g., webinars, help center articles).
• Optimize processes and contribute to automation improvements.

What You Need:

Fluent German (C-level) and English (spoken & written).

Experience in Customer Success or a customer-facing role.

Strong problem-solving skills and a customer-first mindset.

Proficiency in MS Office (Excel) and data-driven work.

Bonus Points For:

Experience in B2B software, Zendesk, Gainsight, or Jira.

Passion for digital transformation in HR.

• Stable, permanent job with regular training.
• Healthcare benefits from Day 1, including GP service & vision tests.
• Community initiatives: CSR projects & team engagement events.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Human Resources Services