Player Support Specialist for a Gaming Account with German and English

TELUS Digital; Deutschland; Vor Ort; EUR 26.000 - 38.000; Vollzeit

Benefits dieser Stelle

Relocation package

Accommodation up to 30 days

Plane ticket to Sofia

Fully paid training

Health insurance

Referral program

Zusammenfassung

TELUS Digital Bulgaria is seeking a German-speaking Player Support and Community Manager for our Sofia-based team. You will assist players via phone, email, and chat, handling technical, billing, and gameplay questions with a player-first approach.

You will moderate communities, report trends, and contribute to knowledge base improvements while collaborating with global teams. The role includes rotating 24/7 shifts and relocation support.

Qualifikationen

• German language fluency required.
• Experience in customer support or gaming is a plus.
• Strong communication and empathy for players.

Aufgaben

• Assist players via phone, email, and chat in German and English.
• Handle technical, billing, accounts, and gameplay queries.
• Resolve cases efficiently and elevate when needed.

Kenntnisse

Fluent German

Customer service

Communication skills

Tools

MS Outlook

MS Excel

Internet tools

Jobbeschreibung

*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.

About the Project

You’ll be supporting one of the world's leading gaming companies and the creator of some of the most iconic multiplayer battle arena games. Your work directly impacts millions of passionate gamers worldwide.

Your Relocation Starts Here

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully Paid Training - comprehensive onboarding program
• Attractive Salary Package above average for Sofia

Why You’ll Love It Here

• Amazing TELUS Tower location - right in the heart of Sofia
• Modern personal gym with breathtaking 360° panoramic view
• Vibrant chill and gaming zones to recharge
• Join our German community and be part of an incredible, friendly team
• 50+ benefits and services to choose from
• Additional health insurance
• Employee Referral Program: Refer your friends and earn bonuses

What You’ll Do

Player Support

• Assist players via phone, email, and chat in German and English
• Handle technical problems, billing, accounts, and gameplay queries
• Resolve cases efficiently and elevate when needed
• Deliver empathetic, player-first solutions

Community Management

• Moderate community platforms and maintain a positive environment
• Identify trends and report issues to the appropriate teams
• Contribute ideas to improve our knowledge base and processes
• Help shape the player experience through feedback and insights

What We’re Looking For

Language Skills

• Fluent German

Requirements & Skills

• Knowledge of Microsoft Outlook, Excel, and Internet tools
• Gaming experience - ideally you've played games and understand player culture
• Team player with excellent communication skills
• Empathy and genuine desire to help players
• Strong problem-solving abilities
• Flexibility to work rotating 24/7 shifts
• Openness to feedback and continuous improvement

About us:

TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.