German Speaking Support Specialist

TELUS Digital; Deutschland; Vor Ort; EUR 20.000 - 28.000; Vollzeit

Benefits dieser Stelle

Relocation bonus €1,200 gross

Accommodation on arrival (up to 30+1)

Plane ticket to Sofia

Airport taxi transfer

Fully paid training

Health insurance

Career development opportunities

Zusammenfassung

TELUS Digital Bulgaria is seeking a German-speaking Support Specialist to join our team in Sofia. You will assist customers via phone, email, chat, or tickets, identify needs, and provide product support with a focus on delivering exceptional experience.

No prior CX experience is required; fluency in German and English and strong communication skills are essential. We offer relocation support, training, and comprehensive benefits to start a rewarding career with TELUS Digital Bulgaria.

Qualifikationen

• Fluent in German and English with excellent communication skills.
• No prior experience required for similar roles.

Aufgaben

• Achieve great customer experience and satisfaction.
• Identify and assess customers' needs.
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets.

Kenntnisse

Fluent German

Fluent English

Jobbeschreibung

Please note that the position is based in Sofia, Bulgaria and we will help you to relocate.

Are you ready to take the next step in your career?

If your answer is YES - join the leader in the CX (Customer Experience) industry TELUS Digital Bulgaria!

As a German Speaking Support Specialist you will be a part of a great team and all together will:

• Achieve great customer experience and satisfaction
• Identify and assess customers' needs
• Assist with general inquiries, product support, and troubleshooting via phone, e-mail, chat, or tickets

As a candidate, you do not need to have experience in a similar role but you should be fluent in German and English and have excellent communication skills.

We Offer:

• Relocation Bonus: €1,200 Gross (paid in 2 instalments) - to support relocation and initial rent costs
• Up to 30 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term home
• Plane Ticket from your location to Sofia
• Taxi transportation directly from the airport to your accommodation
• Fully paid training
• Stable job and career development opportunities
• Additional health insurance
• More than fifty benefits and services to choose from
• Positive international working environment
• Support and learning
• Relocation package for candidates outside Bulgaria

We care about the well-being of our employees, invest in their future growth, and encourage fun and team-building projects!

About us:

TELUS Digital Bulgaria is the country's largest employer in the CX (Customer Experience) industry with over 4,500 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more. The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.