Danish Speaking Customer Support Analyst - Fintech - Work In Sofia, Bulgaria

Mercier Consultancy MD; Deutschland; Vor Ort; EUR 17.000 - 23.000; Vollzeit

Benefits dieser Stelle

Health Insurance

Fully Paid Relocation Package (flight,

Fully Paid Training

Monthly Performance Bonus

Zusammenfassung

Mercier Consultancy Group is seeking a Danish-speaking Customer Support Analyst — Fintech in Sofia, Bulgaria. You will assist clients on digital banking platforms, resolve payment and account inquiries, and communicate in Danish to ensure high customer satisfaction.

Ideal candidates are fluent in Danish, hold an EU passport, and have a keen interest in FinTech. On-site role with fully paid training, relocation support, and a monthly salary plus performance bonus.

Qualifikationen

• Native or fluent Danish (spoken and written).
• Valid EU passport.
• Interest in FinTech and digital finance trends.
• Experience in customer service or technical support preferred.

Aufgaben

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications.
• Resolve complex payment processing, transaction, and account-related inquiries with precision.
• Maintain clear, professional communication in Danish to ensure superior user satisfaction.
• Analyze account security and fraud prevention protocols within the FinTech regulatory framework.
• Collaborate with internal technical teams to troubleshoot and escalate platform-specific issues.
• Educate users on new product features and sophisticated fintech service integrations.
• Ensure compliance with international financial regulations while maintaining data integrity.

Kenntnisse

Danish language proficiency

Customer service

Analytical skills

Jobbeschreibung

Danish Speaking Customer Support Analyst - Fintech

About Mercier Consultancy Group

Mercier Consultancy Group is a premier international recruitment firm dedicated to connecting top-tier talent with industry-leading organizations across Europe. We specialize in sourcing high-caliber professionals for elite roles, ensuring that our partners thrive by building world-class teams in the most dynamic sectors.

Job Overview

We are currently seeking a motivated professional for a Danish Speaking Customer Support Analyst - Fintech position in Bulgaria, based in the vibrant city of Sofia. This is a unique opportunity to advance your career within the rapidly evolving FinTech industry while enjoying a comprehensive support package designed for a seamless international transition.

Key Responsibilities

• Provide high-level assistance to clients regarding digital banking platforms and fintech applications
• Resolve complex payment processing, transaction, and account-related inquiries with precision
• Maintain clear, professional communication in Danish to ensure superior user satisfaction
• Analyze account security and fraud prevention protocols within the FinTech regulatory framework
• Collaborate with internal technical teams to troubleshoot and **escalate** platform-specific issues
• Educate users on new product features and sophisticated fintech service integrations
• Ensure compliance with international financial regulations while maintaining data integrity

Requirements

• Native or fluent Danish (spoken and written)
• Valid EU passport (mandatory)
• A keen interest in the FinTech industry and digital financial trends
• Previous experience in customer service or technical support is highly preferred
• Excellent analytical skills and attention to detail
• Ability to thrive in an on-site international corporate environment

Benefits

• Competitive Monthly Salary
• Fully Paid Training
• Health Insurance
• Fully Paid Relocation Package (flight, transfer, hotel)
• Monthly Performance Bonus
• Opportunities for career growth in one of the leading Danish-speaking jobs in the region
• And Much More..

Life in Bulgaria

Choosing one of our open jobs in Bulgaria means embracing a culture rich in history, breathtaking mountain landscapes, and a surprisingly mild climate. Bulgaria is rapidly emerging as a European tech hub, offering a unique blend of ancient charm and modern innovation that makes life here both affordable and culturally enriching.

When you relocate to take on this Danish Speaking Customer Support Analyst - Fintech position in Bulgaria, you will discover a high quality of life, a world-class culinary scene, and an incredibly welcoming expatriate community. Living in Bulgaria provides the perfect balance between professional ambition and personal exploration.