Customer Service Specialist• German | Hybrid- Relocating to Dublin

TELUS Digital; Frankfurt; Hybrid; EUR 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits from Day 1

Regular training opportunities

Community initiatives

Team engagement events

Zusammenfassung

An innovative company is seeking a German-speaking Customer Onboarding Specialist to enhance customer success in implementing HR software. This dynamic role involves guiding customers through onboarding processes, ensuring satisfaction, and optimizing workflows. With a focus on digital transformation in HR, this position offers a stable, permanent job with opportunities for regular training and community initiatives. If you are passionate about tech and customer service, this could be your ideal opportunity to make a meaningful impact.

Qualifikationen

• Experience in a customer-facing role with a focus on customer success.
• Strong problem-solving skills and a customer-first mindset.

Aufgaben

• Guide new customers through onboarding via emails and video calls.
• Ensure customer satisfaction by providing expert product advice.
• Assist with importing and validating customer data.

Kenntnisse

Fluent German (C-level)

Fluent English

Customer Success

Problem-solving skills

Customer-first mindset

Tools

MS Office (Excel)

Zendesk

Gainsight

Jira

Jobbeschreibung

Customer Service Specialist• German | Hybrid- Relocating to Dublin

3 days ago Be among the first 25 applicants

Direct message the job poster from TELUS Digital

HR Coordinator | Recruitment Specialist | CIPD Member

Customer Onboarding Specialist – German

Location: Hybrid (Dublin office 3 days/week, WFH Monday & Friday)

Hours: 8:00 AM – 4:30 PM, Monday to Friday

About the Role

TELUS Digital is seeking a German-speaking Customer Onboarding Specialist to support new customers in implementing HR software. If you are passionate about tech, problem-solving, and customer success, this role is ideal for you.

Your Responsibilities:

• Guide new customers through onboarding via emails & video calls.
• Ensure customer satisfaction by providing expert product advice.
• Assist with importing and validating customer data.
• Help create training materials (e.g., webinars, help center articles).
• Optimize processes and contribute to automation improvements.

What You Need:

Fluent German (C-level) and English (spoken & written).

Experience in Customer Success or a customer-facing role.

Strong problem-solving skills and a customer-first mindset.

Proficiency in MS Office (Excel) and data-driven work.

Bonus Points For:

Experience in B2B software, Zendesk, Gainsight, or Jira.

Passion for digital transformation in HR.

• Stable, permanent job with regular training.
• Healthcare benefits from Day 1, including GP service & vision tests.
• Community initiatives: CSR projects & team engagement events.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Customer Service

Industries

• Human Resources Services