Customer Support Agent for an Insurance Team - German speaking

Next Job Abroad; München; Hybrid; EUR 30,000 - 45,000; Full time

Benefits offered by this job

Relocation support

Competitive monthly salary

Health care benefits

Professional growth opportunities

Free Greek language courses

Job summary

Next Job Abroad is seeking customer support representatives to assist clients in navigating their insurance claims. This role requires excellent German and good English skills to ensure clear communication. You will actively resolve issues and champion customer care in a fast-paced environment. The company provides extensive training, supports relocation to Greece, and offers a competitive salary along with comprehensive benefits, including free Greek language courses and professional development opportunities.

Qualifications

• Fluent in German and good command of English, both spoken and written.
• Ability to communicate complex topics in a simplified manner.
• Proven problem-solving and detail-oriented approach.

Responsibilities

• Support customers with insurance inquiries and concerns.
• Resolve issues efficiently, ensuring a positive experience.
• Maintain professionalism throughout the claim process.
• Adhere to regulations and quality standards.

Skills

Excellent German language skills

Good English language skills

Great communication skills

Active listening

Problem-solving mindset

Attention to detail

Comfort with multiple systems

Familiarity with regulatory environments

Tools

CRM platforms

Claims platforms

Office tools

Job description

Join us in Greece to help redefine insurance

Take this opportunity to work with a global leader in consumer protection and claims services. We've spent over 20 years building a global supply chain that uses modern technology and service innovation to create seamless customer experiences that can solve almost any issue, quick and easy, with no hassles.

Join a team united by the same end goal: to completely change the way people think about insurance plans.

What You’ll Do

• Guide & support customers: Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language.
• Resolve issues first time: Proactively address complaints and obstacles, aiming for accurate, timely resolutions.
• Champion customer care: Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey.
• Stay compliant: Adhere to applicable regulations (e.g., FCA for UK, GDPR for EU) and follow all internal quality standards and procedures.
• Own your outcomes: Take responsibility for assigned tasks and deliver correct solutions promptly.
• Work smart with tech: Navigate office software, CRM platforms, and claims systems to assist customers in real time.
• Document precisely: Keep claim and case notes complete, compliant, and up to date while multitasking across systems.
• Keep improving: Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements.

Requirements

• Excellent German and good English language skills (spoken and written).
• Great communication skills, active listening, and the ability to simplify complex topics.
• Problem‑solving mindset, attention to detail, and accountability.
• Comfort working across multiple systems (CRM, claims platforms, office tools).
• Familiarity with regulatory environments (e.g., FCA, MFSA, GDPR).
• Commitment to continuous learning and operational excellence.

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process – all at no cost to you).
• Competitive monthly salary (14 salaries per year).
• Health care benefits and numerous other discounts.
• Full training by certified instructors.
• Professional growth & development opportunities.
• Special events as well as community and social responsibility initiatives.
• Free online Greek language courses.
• State‑of‑the‑art premises, providing a great working environment with relaxing break areas.
• Work for a Great Place To Work‑Certified Company that fosters diversity.

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.