Customer Care Agent, Polish Speaker

Jobtailor; Deutschland; Remote; EUR 42.000 - 52.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a Polish-speaking customer support specialist for chat, email, and phone, to help merchants understand accounts, navigate the platform, and resolve issues.

You will own customer issues from first contact to closure, advocate for customers internally, and collaborate with Payments Operations and Account Verification while explaining payments, fees, and account status in plain language.

Qualifikationen

• Fluency in Polish and solid command of English, both written and spoken.
• 1–2 years of experience in a customer-facing role; call centre/BPO/call support is a good foundation.
• Ability to explain technical or financial concepts in plain language.
• Calm, composed approach in busy or complex situations and a genuine enjoyment of helping people.

Aufgaben

• Serve as the primary contact for Polish-speaking merchants via chat, email, and phone.
• Own customer issues from first contact through resolution, including follow-up and closure.
• Help customers understand accounts, navigate products, and use the platform in clear Polish.
• Advocate for customers internally and collaborate with specialist teams such as Payments Operations and Account Verification.
• Explain payment flows, fees, and account status in clear, jargon-free language.
• Share customer conversation patterns and feedback to improve products and customer experience.

Kenntnisse

Polish fluency

English proficiency

Customer support experience

Fintech knowledge

Digital tools proficiency

Attention to detail

Adaptability

Tools

CRM tools

Payment platforms

POS systems

Jobbeschreibung

• Serve as the point of contact for Polish-speaking merchants and business owners via chat, email, and phone
• Own customer issues from first contact through resolution, including follow-up and closure
• Help customers understand accounts, navigate products, and use the platform in clear Polish
• Advocate for customers internally and collaborate with specialist teams such as Payments Operations and Account Verification
• Explain payment flows, fees, and account status in clear, jargon-free language
• Share customer conversation patterns and feedback to improve products and customer experience

Requirements

• Fluency in Polish and a solid command of English, both written and spoken
• At least 1–2 years of experience in a customer-facing role; experience in a call centre, BPO, or customer support environment is a great foundation
• Ability to explain technical or financial concepts in plain, friendly language
• Calm, composed approach when things get busy or complicated, and genuine enjoyment of helping people
• Comfort working with digital tools and systems, and a good eye for detail
• Interest in fintech, payments, or business technology; experience with payment systems or POS solutions is a strong advantage
• Adaptability in a fast-moving environment
• CV in English

Core Competencies

Fluency in Polish and English, with the ability to communicate technical and financial concepts clearly. Experience in customer support, particularly in fintech or payment systems, while demonstrating adaptability and attention to detail.

Highest-signal resume keywords

• Fluency In Polish
• Customer Support Experience
• Technical Concept Explanation
• Fintech Knowledge
• Digital Tools Proficiency

Soft Skills

• Calm Under Pressure
• Customer Advocacy
• Effective Communication
• Problem-Solving
• Adaptability

Industry Keywords

• Payments
• BPO
• Call Centre
• POS Solutions
• Business Technology