Customer Success Partner Senior Advisor - Integrated Toolchain (f/m/d)

SAP SE; Remote; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A leading software company in Germany is looking for a Customer Success Partner Senior Advisor. This role involves engaging with customers to implement the Integrated Toolchain, requiring 5+ years of experience in business transformation and hands-on knowledge of SAP solutions. You'll work with global teams and senior-level stakeholders to drive customer success and create impactful solutions. This dynamic environment prioritizes ownership and values collaboration, offering opportunities for professional growth.

Leistungen

Constant learning and skill growth

Great benefits

Collaborative team environment

Qualifikationen

• 5+ years of relevant professional experience required.
• Experience in enterprise business transformation projects.
• Solid knowledge of SAP’s Business Transformation Management strategy.

Aufgaben

• Join a global team to implement the Integrated Toolchain.
• Identify customer use cases and track solution value.
• Engage with senior management and C-level executives.

Kenntnisse

Customer-focused mindset

Hands-on experience

Excellent communication skills

Flexibility

Collaborative approach

Tools

SAP Signavio

SAP LeanIX

SAP Cloud ALM

Tricentis

Syniti

Jobbeschreibung

Customer Success Partner Senior Advisor - Integrated Toolchain (f/m/d)

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What’s in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

THIS POSITION IS OPEN TO ALL SAP LOCATIONS IN GERMANY

What you’ll build

In this role, you will join a global team in SAP Business Transformation Management Customer Success to make the Integrated Toolchain a reality at selected strategic customers. You will identify use cases for the Integrated Toolchain based on individual customer needs, drive the realization of those use cases and track the value of the solutions set up. Your role is crucial for driving success in BTM, for methodology incubation and for setting the foundation to scale across SAP.

You will engage in short and long term customer assignments, but also contribute to the Integrated Toolchain deep dive sessions focusing on collecting customer feedback and collaborating with the product teams when defining product roadmaps.

In your daily work you will make sure that a customer's business strategy can be translated into execution. This requires engaging with both, the team responsible to make the toolchain happen (e.g. Enterprise Architects, Business Process Management Experts, Transformation Leads), but also senior management and C‑level executives. Based on a trustful relationship, you will thrive by generating referenceable customer success stories.

In order to achieve your goals, you will team‑up with experts from SAP BTM, SAP Cloud ALM, SAP CS&D and colleagues from our partners Tricentis and Syniti. Your impact will be visible, scalable, and lasting.

What you bring

You are a customer‑focused professional with a hands‑on mindset translating our Business Transformation Management vision into reality.

You bring:

• 5+ years of relevant professional experience (for T3)
• Hands‑on experience in at least one of the following solutions: SAP Signavio, SAP LeanIX, SAP Cloud ALM, Tricentis, Syniti
• Experience in enterprise business transformation projects aligning stakeholder priorities with system architectures and roadmaps (e.g. SAP S/4HANA transformation, RISE transformation, etc.)
• Solid knowledge of SAP’s Business Transformation Management strategy, the latest product portfolio including innovations and its impact for our customers
• A value‑driven mindset continuously assessing and measuring the value of planned and realised actions
• An open, collaborative approach, working across teams and with partners.
• Continuous motivation to strive for standardisation, repeatability, and scalable delivery models
• Flexibility and ability to quickly adapt in a new environment, where you can grow fast
• Excellent communication skills also regarding senior management and C‑levels, both within an IT team and across business functions

Where you belong

You will join a dynamic team within the Business Transformation Management (BTM) solution area that works close to Product and is at the forefront of shaping SAP’s evolving SaaS and standardisation mindset.

This is an environment where ownership is real, ideas move fast, and impact is felt immediately.

We collaborate openly, challenge constructively, and share a “roll‑up‑your‑sleeves” and “let’s make it happen” mentality. You’ll have the freedom to build, influence, and scale new ways of delivering value—while growing your own impact across one of SAP’s most strategic growth areas.

If you are energized by the opportunity to shape the future of how SAP helps customers navigate continuous transformation—this is where you will thrive.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e‑mail with your request to Recruiting Operations Team: [e-mail].