Customer Success Agent (m/f/d) Buyer Engagement

Cox Automotive Europe; Köln; Hybrid; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Hybrid working model

International team

Learning and development

Job summary

Cox Automotive Europe in Cologne is seeking a Customer Success Agent to support automotive dealers across Germany, guiding them from onboarding to active, loyal buyers. You will build trusted relationships, engage new customers, and drive platform activity in a fast-paced marketplace.

The role suits someone with early career experience, strong phone/email communication, and a customer-first mindset, comfortable working in a hybrid office model in Cologne.

Qualifications

• First professional experience in customer-facing roles.
• Confident phone and email communication.
• Proactive attitude with strong customer focus.
• Organized with ability to manage multiple priorities.
• Interest in data, insights, and digital platforms.

Responsibilities

• Build relationships with automotive dealers and be their trusted contact.
• Identify and engage potential new customers via calls, referrals, and campaigns.
• Guide new customers through onboarding and help them start successfully.
• Support customers toward their first purchase and ongoing activity.
• Understand needs and suggest relevant vehicle opportunities.
• Monitor activity and contact customers to boost engagement and retention.
• Collaborate with Marketing, Customer Service, Logistics, Claims, and Sales Ops.
• Keep customer data up to date in CRM.
• Contribute ideas to improve satisfaction and marketplace performance.

Skills

Phone communication

Email communication

Customer focus

Organizational skills

Multitasking

Data-driven

Tools

Salesforce

CRM systems

Power BI

Job description

Cologne I Hybrid (3-4 days in the office)

Kick-start your career in an international automotive tech marketplace!

Are you passionate about building relationships, helping customers succeed, and working in a fast-paced environment? Do you enjoy speaking with people, finding solutions, and driving business growth? If so, this could be the perfect next step for you.

We're looking for a Customer Success Agent to join our growing team in Cologne. In this role, you'll work directly with automotive dealers across Germany, helping them discover and buy vehicles through our innovative marketplace. You'll become a trusted partner to our customers, supporting them from onboarding through to becoming active, loyal buyers.

What You'll Do

As part of our Customer Success team, you'll:

• Build relationships with automotive dealers and become their trusted point of contact
• Identify and engage potential new customers through outbound calls, referrals, and campaigns
• Guide new customers through the onboarding process and help them get started successfully
• Support customers on their journey to their first purchase and encourage ongoing platform activity
• Understand customer needs and recommend relevant vehicle buying opportunities
• Monitor customer activity and proactively reach out to increase engagement and retention
• Collaborate with teams across Marketing, Customer Service, Logistics, Claims, and Sales Operations
• Keep customer information up to date in our CRM system
• Contribute ideas to improve customer satisfaction and marketplace performance

What We're Looking For

This role is ideal for someone with first professional experience who wants to develop a career in Customer Success, Account Management, or Sales.

You'll be a great fit if you have:

• first experience in customer service, customer success, account management, retail, hospitality, sales support, recruitment, or another customer-facing role
• Confidence communicating by phone and email
• A proactive and positive attitude with a strong customer focus
• Strong organizational skills and the ability to manage multiple priorities
• Interest in working with data, customer insights, and digital platforms
• The ability to work independently while collaborating within an international team

Nice to Have

• Experience within automotive, e-commerce, or online marketplaces
• Knowledge of CRM systems such as Salesforce
• Experience working in a multicultural environment
• Familiarity with Power BI or reporting tools

What We Offer

• A genuine opportunity to grow your career in Customer Success
• An international and collaborative working environment
• Modern office in Cologne with a hybrid working model (3-4 office days per week)
• Learning and development opportunities to help you grow professionally
• Supportive team culture where your ideas and contributions matter
• Exposure to one of Europe's leading automotive marketplaces