Customer Success Manager

e-clearing.net GmbH; Aachen; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Flexible hybrid working model (2 days/

30 days annual leave

Employee benefits platform

Job summary

SMART/LAB, part of the DKV Mobility Group, develops IT solutions to make e-mobility accessible across Germany and Europe. Through ladenetz.de, ladebusiness, ladeport and e-clearing.net, we connect partners, EV users, and charging operators, supporting the entire charging ecosystem from operations to settlement and billing.

We offer a flexible hybrid work model, 30 days of annual leave, and opportunities for professional development.

Qualifications

• Minimum vocational training or university degree in Environmental and Energy Management, Business Administration, or related field, ideally with focus on e-mobility, partner management, sales, or innovation.
• Proven track record managing a customer portfolio of 50+ customers with strong planning and prioritization skills.
• Experience in driving upselling and cross-selling initiatives.
• Experience in leading business discussions and negotiations with customers.
• Customer-centric mindset with strong empathy and emotional intelligence.
• Excellent communication, interpersonal, and presentation skills.
• Fluent German and English, written and spoken.

Responsibilities

• Identify and acquire new customers while building and maintaining long-term customer relationships.
• Conduct contractual and legal negotiations in German and English.
• Ensure partner satisfaction and contribute to long-term partner success.
• Analyze partner needs and feedback to identify opportunities for improvement.
• Initiate and manage innovation projects from concept to implementation.
• Monitor and analyze KPIs using CRM software to support business steering and optimization.
• Represent e-mobility topics at industry events and engage with market participants and stakeholders.
• Plan and deliver workshops, training sessions, and presentations for partners and internal teams.
• Conduct market and trend analyses to identify opportunities early.

Skills

Portfolio management

Upselling

Cross-selling

Negotiation

Customer-centric approach

Communication skills

Presentation skills

Fluent German & English

Stakeholder management

Education

Environmental and Energy Management degree

Business Administration degree

Tools

CRM software

Job description

M | F | D 40h Professional | Senior Product Management | Customer Care

• Identify and acquire new customers while building and maintaining long-term customer relationships.
• Conduct contractual and legal negotiations in both German and English.
• Ensure partner satisfaction and actively contribute to long-term partner success.
• Analyze partner needs and feedback to identify opportunities for improvement.
• Initiate and manage innovation projects from concept to implementation.
• Monitor and analyze relevant key performance indicators (KPIs) using CRM software to support business steering and continuous optimization.
• Represent e-mobility topics at industry events and engage in meaningful discussions with market participants and stakeholders.
• Plan and deliver workshops, training sessions, and presentations for partners and internal teams.
• Conduct market and trend analyses to identify emerging opportunities at an early stage.

Your Profile

• Successfully completed vocational training or a university degree in Environmental and Energy Management, Business Administration, or a related field, ideally with a focus on e-mobility, partner management, sales, or innovation.
• Proven track record in managing a customer portfolio of more than 50 customers, combined with strong planning, organizational, and prioritization skills.
• Demonstrated experience in driving upselling and cross-selling initiatives.
• Experience in leading business discussions and negotiations with customers.
• A customer-centric personality with strong empathy and emotional intelligence.
• Excellent communication, interpersonal, and presentation skills.
• Fluent German and English language skills, both written and spoken.

Diversity. Team Spirit. Impact.

Advancing e-mobility together.

At SMART/LAB, we develop innovative IT solutions that make e-mobility easily accessible for everyone. Through our networks —ladenetz.de, ladebusiness, ladeport, and e-clearing.net— we connect partners, electric vehicle users, and charging infrastructure operators across Germany and Europe.

Our software solutions support essential business processes throughout the entire charging ecosystem, from infrastructure operations to charging transaction settlement and billing. As part of theDKV Mobility Group, we are backed by strong partners and united by a shared mission: shaping the future of sustainable mobility.

What truly sets us apart is our people. Our team brings together colleagues from23 different nationalities, and women represent43.5%of our workforce. For us, diversity is not a buzzword—it is part of our everyday culture. It makes us more creative, stronger, and ultimately more successful.

We develop solutions that are used every day and make a tangible contribution to reliable and future-ready mobility. If you are looking to take ownership, make an impact, and thrive in a collaborative environment, SMART/LAB is the right place for you.

What We Offer

• Flexible hybrid working model (2 days remote, 3 days on-site)
• Family-friendly flexible working hours
• Internal company events and 30 days of annual leave
• A respectful, appreciative, and supportive work environment
• A diverse and dynamic role with significant creative freedom and ownership
• Targeted training and professional development opportunities
• Employee benefits platform (meal vouchers, tax-free benefits, and more)
• Workation opportunities (up to 20 days per year within the EU)