Customer Service Specialist (m/f/d) Mandarin Speaker

J&T Express Germany GmbH; Karlsfeld; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Multicultural environment

International team

Career development

Competitive compensation

Zusammenfassung

J&T Express Germany GmbH in Karlsfeld near Munich is seeking a Customer Service Specialist (m/f/d) to act as the interface between customers, operations, and international stakeholders in the fast-growing logistics business.

You will handle inquiries, coordinate cases, work with Mandarin-speaking colleagues, and contribute to process improvements in a dynamic, multicultural environment.

Qualifikationen

• Mandarin Chinese is essential and English proficiency required.
• German language skills at B2 level or higher.
• Minimum 3 years in customer service or a comparable role.
• Experience in logistics, express delivery, or e-commerce is desirable.

Aufgaben

• Provide professional support and guidance to customers in day-to-day operations
• Handle customer inquiries, complaints, and service-related requests
• Coordinate and follow up on customer cases until successful resolution
• Work closely with internal departments such as Operations, Network, Warehouse, and other relevant teams
• Communicate effectively with international and Mandarin-speaking colleagues and stakeholders
• Ensure a consistently high level of service quality and customer satisfaction
• Identify recurring customer issues and contribute to the improvement of internal processes
• Maintain accurate documentation of customer cases and service-related information
• Support the handling of escalations and more complex operational customer issues

Kenntnisse

Mandarin Chinese fluency

English proficiency

German B2 level

3+ years in customer service

Logistics / e-commerce experience

Jobbeschreibung

J&T Express is a fast-growing international logistics company with a strong focus on express delivery, e-commerce, and innovative logistics solutions.

As we continue to expand our operations in Germany and across Europe, we are looking for an experienced Customer Service Specialist (m/f/d) to join our team in Karlsfeld near Munich.

In this role, you will act as an important interface between our customers, operations teams, and international stakeholders, ensuring a professional and efficient customer experience.

Your Responsibilities

• Provide professional support and guidance to customers in day-to-day operations
• Handle customer inquiries, complaints, and service-related requests
• Coordinate and follow up on customer cases until successful resolution
• Work closely with internal departments such as Operations, Network, Warehouse, and other relevant teams
• Communicate effectively with international and Mandarin-speaking colleagues and stakeholders
• Ensure a consistently high level of service quality and customer satisfaction
• Identify recurring customer issues and contribute to the improvement of internal processes
• Maintain accurate documentation of customer cases and service-related information
• Support the handling of escalations and more complex operational customer issues

Your Profile

• Fluency in Mandarin Chinese is essential
• Very good command of English
• German language skills at minimum B2 level
• At least 3 years of professional experience in Customer Service, Customer Support, or a comparable customer-facing role
• Previous experience in logistics, express delivery, transportation, or e-commerce is highly desirable
• Strong customer and service orientation
• Excellent communication and interpersonal skills
• Structured, reliable, and solution-oriented working style
• Ability to manage priorities and remain organized in a fast-paced environment
• Experience working in an international or multicultural environment is an advantage

What We Offer

• A responsible role within a fast-growing international company
• The opportunity to work closely with international teams
• A dynamic and multicultural working environment
• Short decision-making processes and the opportunity to make a real impact
• The chance to actively contribute to the development and improvement of processes
• Long-term career and development opportunities within a growing global organization

If you have solid Customer Service experience, are fluent in Mandarin, and would like to contribute your expertise to an international logistics company, we would be happy to hear from you.