Customer Service Representative to leading global medical company (Friedrichsdorf)

Worldwiders Global Recruitment; Frankfurt; Hybrid; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Hybrid work model

Attractive benefits

Job summary

A leading global medical company in Friedrichsdorf is seeking a German-speaking Customer Service Specialist. This role involves being the primary contact for medical professionals, handling inquiries, and managing customer accounts. The ideal candidate will be fluent in German and English, possess strong communication skills, and have attention to detail. The position offers a hybrid work model and is open to all experience levels.

Qualifications

• Fluent in German and English.
• Strong communication and interpersonal skills.
• Detail-oriented with problem-solving ability.

Responsibilities

• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Provide pricing and delivery information.
• Manage customers' accounts.
• Perform customer verifications.
• Set up new customer accounts.
• Process orders, forms, applications and requests.
• Organize workflow to meet customer timeframes.
• Direct unresolved issues to the designated resource.
• Manage customers' accounts.
• Communicate with internal departments.

Skills

Fluent in German

Fluent in English

Strong communication skills

Interpersonal skills

Problem-solving ability

Attention to detail

Education

High school diploma

Bachelor’s degree

Job description

Overview

German-speaking Customer Service Specialist to join a leading global medical company in Friedrichsdorf (Frankfurt Main). You will be the primary point of contact for medical professionals and sales representatives, managing all customer-related activities.

Whether you're just starting your career or have some experience in customer service, we want to hear from you!

Why Join?

• Work for a global, innovative, successful company working with cutting-edge therapies
• Hybrid work model: Enjoy the flexibility of working both from home and the office in Friedrichsdorf.
• Competitive salary based on experience.
• A company committed to advancing patient care and enhancing lives worldwide.
• Attractive benefits and supports.

What you'll do

• Deal directly with customers either by telephone or electronically
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Obtain and evaluate all relevant information to handle product and service inquiries
• Provide pricing and delivery information
• Perform customer verifications
• Set up new customer accounts
• Process orders, forms, applications and requests
• Organize workflow to meet customer timeframes
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Communicate and coordinate with internal departments

What our client is looking for

• No experience? No problem! We’re open to candidates with little to no prior experience.
• Must be fluent in German and English.
• Strong communication and interpersonal skills.
• A keen eye for detail and problem-solving ability.

Education

Education: High school diploma required; Bachelor’s degree preferred but not required.