Customer Service Representative / Supply Chain Coordinator

Centre People Appointments; Köln, Düsseldorf; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

A recruitment agency is looking for a Customer Service Representative Supply Chain Coordinator to support operations in Germany. The ideal candidate will have experience in customer service, possess strong multitasking abilities, and be proficient in Microsoft Office. Knowledge of QAD or SAP and language skills in Japanese or German are advantageous. This role requires effective communication with stakeholders and the ability to work within a small team.

Qualifikationen

• Previous experience in customer service or supply chain roles is essential.
• Must demonstrate a customer-oriented mindset.
• Strong communication skills with stakeholders are required.

Aufgaben

• Manage customer orders and entries in QAD.
• Respond professionally to customer inquiries via phone and email.
• Support sales teams with product information and stock monitoring.
• Handle transport-related insurance claims.
• Participate in process improvements within the team.

Kenntnisse

Customer service experience

Multitasking ability

Confident communication

Proficient in Microsoft Office

Japanese language skills

German language skills

Tools

QAD

SAP

Jobbeschreibung

Key Details

• Eligibility: X) NOT eligible : Student, Requiring visa sponsorship, YMS, Graduate
• WORK TYPE: TBC
• VISA SUPPORT: No
• TYPE: Permanent, Full-time
• WORKING HOURS: 37.5 hours per week
• SALARY: Negotiable, depending on experience
• START: Preferably March 2026 (flexible)

Responsibilities

• Handle customer orders: order entry in QAD, shipment coordination, invoicing and documentation
• Respond to customer inquiries and complaints via phone and email in a professional manner
• Support sales and internal teams with product information, forecasts, and stock monitoring
• Manage customer master data in QAD and Office systems
• Handle transport-related insurance claims
• Coordinate with Sales, Logistics, Finance, and Management across daily operations
• Support reporting, data organization, and ad-hoc administrative tasks
• Act as backup support within a small team and contribute to process improvements

Ideal Candidate

• Experience in customer service, sales administration, order processing, or supply chain roles
• Strong customer-oriented mindset and ability to multitask
• Confident communicator with internal and external stakeholders
• Proficient in Microsoft Office
• Japanese and / or German language skills are an advantage
• ERP experience (QAD or SAP) preferred
• Comfortable working in a small team with broad responsibilities

Customer Service Representative Supply Chain Coordinator • Germany - Dusseldorf/Cologne