Customer Service Representative

Sailun Tyre Europe; Dortmund; Vor Ort; EUR 40.000 - 55.000; Vollzeit

Zusammenfassung

A leading tyre development company is seeking a Customer Service Representative in Dortmund. The role involves managing customer inquiries, processing orders in SAP, and ensuring smooth logistics operations. Candidates should have a Bachelor’s degree and at least 3 years of experience in customer service or logistics, preferably in the tyre or automotive industry. Fluency in English is required, with additional languages being a plus. The company offers a competitive compensation package and a diverse team environment.

Leistungen

Competitive compensation and benefits package

Continuous training and development

Opportunity to share innovative ideas

Qualifikationen

• Minimum of 3 years' experience in customer service or logistics coordination.
• Experience in the tyre or automotive industry is preferred.
• Fluency in additional languages (French, German, Spanish) is a plus.

Aufgaben

• Act as primary contact for customer inquiries and support.
• Process and manage customer orders in SAP.
• Monitor order and delivery status and communicate updates.

Kenntnisse

Customer service mindset

Strong communication skills

Problem-solving skills

Multitasking ability

Fluency in English

Ausbildung

Bachelor's degree in Business Administration, Logistics, or related field

Tools

SAP

MS Office applications

Jobbeschreibung

Who We Are :

Sailun Group ( https : / / en.sailungroup.com / ) is one of the world's leading tyre development and manufacturing companies with a mission to bring the best customer experience with our cutting-edge technology and high commitment to quality. Sailun, being one of the fastest globally growing tyre companies, has been progressing upward steadily every year in the global industry ranking. With the passion of making great tyres for the future and providing innovative solutions to our customers, the company continuously invests in tyre research and development, and intelligent production which evolves in the complete tyre ecosystem from upstream to downstream. A diversified portfolio of tyre products has now reached 150+ countries and regions in the Americas, Europe, Asia and Africa. With over 13,000 dedicated talents, we are heading to extend our operating footprints in the major markets to best serve the local customer needs, and aspiring to become the leader of local market.

Position Overview :

We are looking for a dedicated and customer-focused Customer Service Representative to support our customers and ensure smooth end-to-end order and delivery operations. In this role, you will provide high-quality customer service, manage order processing and logistics coordination, and support daily communication between customers, warehouses, and internal teams.

Key Responsibilities

Customer Service Support

• Act as the primary contact for customer inquiries, providing timely and accurate support regarding products, orders, and deliveries.
• Maintain strong customer relationships by ensuring high-quality communication and a consistently positive service experience.
• Identify customer needs, gather feedback, and support continuous improvement of the customer experience.

Order Management

• Process and manage customer orders in SAP, ensuring accuracy in order entry, updates, and customer master data.
• Monitor order and delivery status, proactively communicate updates, and coordinate with logistics partners to ensure on-time shipments.
• Troubleshoot order or delivery issues and ensure swift resolution to maintain customer satisfaction.

Cross-Functional Collaboration

• Work closely with sales and finance teams to ensure seamless order-to-delivery operations.
• Coordinate stock availability, delivery scheduling, and issue escalation with internal teams and warehouses.
• Support reporting, data collection, and process improvements across customer service and logistics workflows.

Qualifications

• Bachelor’s degree in Business Administration, Logistics, Supply Chain, or a related field.
• Minimum of 3 years’ experience in customer service, logistics coordination, or a similar operational function, preferably within the tyre or automotive industry.
• Experience with SAP is considered an advantage.
• Fluent in English, additional languages (French, German, Spanish) are a plus.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Solid understanding of order management, logistics processes, and delivery workflows.
• Ability to multitask, prioritise, and maintain accuracy in a fast-paced environment.
• Proficiency in customer service tools, logistics systems, and MS Office applications.
• Strong analytical and problem-solving skills.

What We Can Offer

• A platform to raise your innovative ideas and bring them into realization, make your mark in the tyre industry and beyond;
• Being part of a rapidly growing company which strives for further success worldwide;
• Being immersed in a people-oriented culture built on trust and respect;
• Being part of a diverse, fun, high-spirited and empowered team and interacting with counterparts from other regions internationally and colleagues from varied disciplines;
• A commitment to train and develop you continuously throughout your career;
• A career path that allows you to demonstrate your full potential;
• Competitive compensation and benefits package and non-financial recognition to reward your dedication and achievements.