Customer Service Reporting & Standards Specialist (f/m/d)

HOLON GmbH; Paderborn; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

A consulting firm in Paderborn is seeking a professional to enhance project management processes through the development of reporting standards and KPIs. The ideal candidate will possess strong skills in reporting methodologies and project management, ensuring data-driven decision-making in a collaborative environment. Proficiency in MS Office tools and an analytical mindset are crucial for success in this role.

Qualifikationen

• Professional experience in Project Management, Consulting, or PMO.
• Strong knowledge of reporting methodologies and KPI development.
• Proven ability to implement standards and processes.

Aufgaben

• Implement and maintain reporting standards for compliance.
• Drive organizational growth through process improvements.
• Define and implement KPI frameworks for reporting systems.

Kenntnisse

Project Management

Reporting methodologies

KPI development

MS Office (Excel, PowerPoint)

Process optimization

Jobbeschreibung

Your tasks

• Implement and maintain reporting standards by developing, managing, and ensuring compliance with departmental reporting guidelines and templates
• Drive organizational growth and standardization by contributing to process improvements and structural enhancements that promote efficiency and consistency
• Define and implement KPI frameworks by supporting the identification of relevant KPIs and integrating them into reporting systems
• Enable data-driven decision-making by delivering clear, accurate, and consistent reports for management and stakeholders
• Work closely with Project Management, PMO, and other departments to ensure alignment on standards

Your profile

• Professional experience in Project Management, Consulting, or PMO
• Strong knowledge of reporting methodologies and KPI development
• Proven ability to implement standards and processes
• Proficiency in reporting tools and MS Office (especially Excel and PowerPoint)
• Understanding of organizational development and process optimization

Your Personality

• Analytical mindset with a structured approach to problem-solving
• Excellent communication skills with the ability to present complex information clearly
• Proactive and solution-oriented work style