Customer Service Employee (m/f/d)

Fbm Chains; Pforzheim; Vor Ort; EUR 35.000 - 45.000; Vollzeit

Benefits dieser Stelle

Onboarding

Company events

Team sport

Further education

Pension plan

Profit sharing

Referral program

Parking spaces

Health insurance

E-Bike & bicycle leasing

Zusammenfassung

A leading jewelry company in Pforzheim is looking for a Customer Service Employee (m/f/d) to support national and international clients. Responsibilities include processing quotations, managing customer communication, and coordinating production schedules. Ideal candidates will have a commercial training background, professional experience in customer service, and fluency in English or French. The role offers benefits such as onboarding, company events, and health insurance.

Qualifikationen

• Several years of professional experience in Key Account Management or Customer Service.
• Confident manner and solution- and service-oriented working methods.
• Experience in the jewelry industry is a plus.

Aufgaben

• Support national and international customers.
• Process and track quotations and orders.
• Coordinate delivery dates with production.
• Handle customer communication via multiple channels.
• Create customer assortments and maintain online platforms.
• Monitor the dunning process.
• Visit customers and trade fairs.
• Acquire new customers.

Kenntnisse

Fluency in English or French

Communication skills

Negotiation skills

Team spirit

Self-organisation

Ausbildung

Successfully completed commercial training

Tools

MS Office

ERP programmes

Jobbeschreibung

Job vacancy: Customer Service Employee (m/f/d)

• Support of our national & international FBM customers
• Entry, processing & tracking of quotations and orders
• Entry, checking & follow‑up of delivery dates in coordination with our production department
• Taking over active customer communication via video, telephone, e‑mail and in person
• Creation of customer assortments and maintenance of the corresponding online platforms
• Maintenance and monitoring of the dunning process
• Visits to customers and trade fairs
• Acquisition of new customers

YOUR PROFILE

• Successfully completed commercial training
• Several years of professional experience in Key Account Management or Customer Service
• Confident manner as well as solution‑ and service‑oriented working methods
• Fluency in English or French is required
• Team spirit and very good self‑organisation
• Strong communication and negotiation skills
• Confident handling of MS Office and ERP programmes
• Experience in the jewelry industry is a plus

Benefits

• Onboarding
• Company events
• Team sport
• Further education
• Pension plan (only with permanent employment)
• Profit sharing (only with permanent employment)
• Referral program (only with permanent employment)
• Parking spaces
• Health insurance
• E‑Bike & bicycle leasing