(Senior) Sales Operations Assistant (m/f/d)

TP-Link Deutschland GmbH; Düsseldorf; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Partial home office

25-30 vacation days

Company pension

Job summary

TP-Link Deutschland GmbH is seeking a capable Sales Support professional in Düsseldorf to handle orders, invoicing, refunds, and data-driven sales analysis. This role focuses on maintaining customer relationships and providing timely data support to the sales team.

Ideal candidates have economics education, fluent German and English, and strong Excel/Office skills, with a collaborative mindset for team success.

Qualifications

• Education background in economics or related field.
• Fluent in German and English (verbal and written).
• Experience in customer service or sales support preferred.
• Proficient in MS-Office with emphasis on Excel.
• Strong interpersonal and communication skills.

Responsibilities

• Process customer orders and issue invoices for revenue realization.
• Handle refunds and related rebate content promptly and conscientiously.
• Manage, categorize, organize, and store sales contracts and marketing documents.
• Maintain customer relationships and analyze customer needs.
• Produce monthly, quarterly, and annual sales reports and indicators.
• Analyze sales data and support sales strategy with data.
• Assist sales teams with business issues as needed by the team leader.

Job description

Your Responsibilities:

• Processing customer orders issuing customer invoices to support revenue realization.
• Handling customer refunds and related rebate content in a conscientious and timely manner
• Responsible for the management, categorization, organization and storage of the company's sales contracts and other marketing documents and materials
• Maintaining customer relationships and analyzing customer needs
• Responsible for the production and preparation of monthly, quarterly and annual statistical reports and reports for various sales indicators
• Analyzing and organizing sales data and evaluating the status of sales. Providing data basis and support for Sales' sales strategy
• Support on sales teams’ business issues based on needs and other tasks assigned by team leader

Your Profile:

• Education background (study or training) in economics or other related fields
• Fluent in German and English both verbal and writing
• Previous working experience in customer service or sales support would be preferable
• Data-sensitive, with a strong learning ability
• Proficiency in MS-Office software, with special emphasis on Excel or other data analysis software
• Exceptional interpersonal and communication skills, with a demonstrated ability to foster team collaboration and provide expert consulting

What we offer:

• An independent role with own responsibilities in an innovative, and market-leading international company.
• A friendly and motivated team, great opportunities to develop yourself with the company.
• Partial home office possible.
• An attractive salary with target-related OTE bonus.
• 25-30 annual holidays, increasing with tenure plus 1,5 additional days between christmas eve and new years eve.
• Company pension scheme (betriebliche Altersvorsorge).
• Good incentive plan including monthly food voucher, voucher for birthday, presents for on- and offboarding, marriage, childbirth, company anniversary, International Women's Day, and so on.
• Employee referral award.
• Regular team events (monthly tea time, quarterly team building, Christmas party, etc.).
• Ergonomic office chairs and height-adjustable workplaces.
• Modern office with free parking places and a great view.
• Free drinks and good tea and coffee.
• Employee discounts on our wide range of our products.