Customer Service Coordinator

Milliken & Company; Langenfeld (Rheinland); On-site; EUR 42,000 - 56,000; Full time

Job summary

Borchers GmbH, based in Langenfeld, Germany, is seeking a Customer Service Coordinator to manage order processing for a product group. You will act as the link between Account Managers and customers, building strong, long-term relationships.

The role reports to the Regional Customer Service Manager and is located at our Langenfeld office and technical center in Germany.

Qualifications

• Bachelor or Master in administration–commercial/business–languages is required.
• First experience in customer service or sales support is expected.
• Fluent in German and English; additional language is a plus.

Responsibilities

• Process all incoming orders in SAP from entry to invoice.
• Serve as the first point of contact for customer inquiries.
• Check material availability and maintain accurate inventory data.
• Build and strengthen customer relationships with consideration of requirements and internal processes.
• Maintain contact with labs, planning, sourcing, production and other departments to respond to customer needs.
• Implement processes and KPIs to improve customer satisfaction quality and efficiency.
• Handle complaints proactively and seek commercial solutions with customers.

Skills

Customer service mindset

ERP knowledge

MS Office

Languages: German & English

Team player

Education

Bachelor/Master in administration–commercial/business–languages

Tools

SAP

Job description

Borchers GmbH is a successful, internationally active company in the chemical industry based in Langenfeld (Rhineland) and is part of the Milliken & Company Group.

At Borchers, we encourage creative thinking and provide the space and support for those who take the initiative to succeed.

Milliken & Company is a global manufacturing leader whose focus on materials science delivers tomorrow’s breakthroughs today. From industry-leading molecules to sustainable innovations, Milliken creates products that enhance people’s lives and deliver solutions for its customers and communities. Drawing on thousands of patents and a portfolio with applications across the textile, flooring, chemical and healthcare businesses, the company harnesses a shared sense of integrity and excellence to positively impact the world for generations. Discover more about Milliken’s curious minds and inspired solutions at Milliken.com and on Facebook, Instagram and LinkedIn.

Job Summary

As a customer service coordinator, you are responsible for the order processing of a specific product group. You will be the link between our Account Managers and the customer, building strong long-term relationships with both.

This position will report to the Regional Customer Service Manager, and is based in our Langenfeld, Germany office and technical center.

Key Responsibilities

• You accurately process all incoming orders in SAP and are responsible for the complete processing, from order entry to sending the invoice to the customer. You will also keep the master data of our customers up to date.
• You are the first point of contact for incoming inquiries from existing and prospective customers.
• You check the availability of materials and ensure the accuracy of the inventory.
• You build and strengthen customer relationships while considering each customer’s specific requirements and internal processes.
• In order to respond optimally to customer requirements, you maintain close contact with the various internal departments (labs, planning, sourcing, production, etc.). You actively keep yourself informed and ensure that you know the appropriate contacts within the organization.
• You use and implement processes and KPIs to enhance the quality and efficiency of customer satisfaction.
• You ensure excellent complaint handling. You think proactively and commercially with the customer, and you actively look for solutions to the challenges that arise.

Profile

• You obtained a bachelor/master degree with a focus on administration – commercial/business - languages.
• You have a first experience in customer service or sales support.
• You communicate fluently in German and English. Additional language knowledge is an asset.
• You are familiar with working with an ERP system. If this system is SAP, then this is a plus.
• You have a good knowledge of MS Office.
• You are well organized, pay close attention to detail, and see the big picture when challenges arise.
• You are a real team player with strong interpersonal skills and drive.
• You have a strong service-oriented mindset and focus on resolving customer issues efficiently. You are capable to work independently while keeping a cool head and positive attitude even under high workload.

Offer

We offer you an exciting position with a diverse range of tasks in an international environment. You will work in a growing, innovative organization with a collegial atmosphere where open communication and team spirit are highly valued. You will receive training and support from your experienced colleagues. In addition, we offer a permanent employment contract with compensation in line with chemical industry standards.

Borchers GmbH, Human Resources Department, Berghausener Str. 100, 40764 Langenfeld

Milliken is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.