Customer Service Assistant

Mouser Electronics, Inc.; München; Hybrid; EUR 39,000 - 43,000; Full time

Benefits offered by this job

30 days annual leave

Hybrid working options

Company pension plans

Deutsche ticket discount (Deutschlandt

Free parking

Subsidized fitness membership

Mouser University training

Health offers and ergonomic workplace

Corporate Benefits Portal access

Job summary

Mouser Electronics, Inc. in Munich seeks a Customer Service Assistant (f/m/d) who is fluent in English and French to support customers through web, email, chat, and phone.

You will enter orders, quotes and information in internal systems, respond promptly, and help expedite requests to ensure service excellence. Ideal candidates have initial customer service exposure, strong communication skills, and ability to work under deadlines.

Qualifications

• Initial experience in customer service or support is advantageous.
• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
• Very good English and French language skills, written and verbal; additional languages a plus.
• Profound MS Office skills, experience with an ERP system would be helpful.
• Ability to work under deadlines and interact with people at all levels.

Responsibilities

• Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
• Processes customer orders, quotes and other information by entering into company systems.
• Researches and expedites customer requests.
• Supports the local Customer Service team, and provides support for other teams when needed.

Skills

Customer service experience

Professional communication

English & French language skills

Tools

MS Office

ERP system

Job description

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Munich Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Assistant (f/m/d)

English- and French-speaking

What to expect:

The Customer Service Assistant will be responsible for providing service excellence and supporting department objectives by entering and retrieving data through custom or other software, and supporting customer service initiatives.

• Provides the best possible service and support to customers through mediums such as web, email, chat and fax.
• Processes customer orders, quotes and other information by entering into company systems.
• Researches and expedites customer requests.
• Supports the local Customer Service team, and provides support for other teams when needed.

What we are looking for:

• Initial experience in customer service or support is advantageous.
• Desire and ability to interact directly with customers and carry out correspondence in a professional and courteous manner.
• Very good English and French language skills, written and verbal; additional languages a plus.
• Profound MS Office skills, experience with an ERP system would be helpful.
• Ability to work under deadlines and interact with people at all levels.

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• 30 days of annual leave, additional vacation pay and paid special leave days
• Good work-life balance with hybrid working options and flexible working hours
• Attractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans
• Over 60% discount on the Deutschlandticket (job ticket) and free parking
• Subsidized fitness membership at "EGYM Wellpass"
• A wide range of training opportunities through our Mouser University
• Various health offers and events, as well as an ergonomic workplace
• Access to exclusive discounts through our Corporate Benefits Portal

Our office is located at the following address:

Mouser Electronics

Georg-Brauchle-Ring 53

80992 Munich

Germany

The salary range for this position isEUR 39,000 - EUR 43,000.