Customer Service Representative

Mouser Electronics; München; Hybrid; EUR 42,000 - 44,000; Full time

Benefits offered by this job

Annual leave 30 days

Hybrid work

Pension plan

Deutschlandticket discount

Free parking

Fitness membership

Mouser University training

Health offers & ergonomic workplace

Corporate discounts

Job summary

Mouser Electronics in Munich is seeking a Customer Service Representative to join our Munich Customer Service Team. You will process orders, quotes and catalog requests, providing high-quality service while upholding Mouser values.

Requirements include 1-2 years in customer service, fluent German and English, good MS Office skills, and the ability to work cross‑culturally in a hybrid environment. For the successful candidate, we offer a comprehensive benefits package and long‑term development

Qualifications

• 1-2 years’ experience in a customer service role.
• Excellent verbal and written communication in German and English; French is a plus.
• Proficient in MS Office; experience with other systems is a plus.
• Ability to handle multiple currencies and international orders.
• Strong analytical, problem-solving and negotiation skills.
• Self-motivated, organized and team oriented.

Responsibilities

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing satisfaction and to resolve concerns.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors delivery dates and product quality to meet requirements; verifies orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams and other teams when needed.

Skills

German language proficiency

English language proficiency

MS Office skills

Customer service

Cross-cultural teamwork

Tools

MS Office

Job description

We keep on growing. Grow with us!

Job Description

We keep on growing. Grow with us! At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Munich Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Representative (f/m/d)

What To Expect

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.

What We Are Looking For

• 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Professional verbal and written communication skills in German and English. Fluency in French is desirable.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources

What We Offer

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• 30 days of annual leave, additional vacation pay and paid special leave days
• Good work-life balance with hybrid working options and flexible working hours
• Attractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans
• Over 60% discount on the Deutschlandticket (job ticket) and free parking
• Subsidized fitness membership at “EGYM Wellpass”
• A wide range of training opportunities through our Mouser University
• Various health offers and events, as well as an ergonomic workplace
• Access to exclusive discounts through our Corporate Benefits Portal

Our Office Is Located At The Following Address

Mouser Electronics
Georg-Brauchle-Ring 53
80992 Munich
Germany

The salary range for this position is EUR 42,000 - EUR 44,100

About Us

Mouser Electronics, founded in 1964, is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. This year marks the company's 60th anniversary. We specialize in the rapid introduction of the newest products and technologies targeting the design engineer and buyer communities.

Mouser has 28 offices located around the globe. We conduct business in 23 different languages and 34 currencies. Our global distribution centre is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations.