Customer Service Representative

Mouser Electronics, Inc.; München; Hybrid; EUR 42,000 - 44,000; Full time

Benefits offered by this job

Hybrid work options

30 days annual leave

Company pension plans

Deutschlandticket discount

Job summary

Mouser Electronics, Inc. in Munich is seeking a Customer Service Representative (f/m/d) to deliver high-quality service while processing orders and quotes, and aiding customers with catalog information. You will uphold Mouser values in every interaction.

The role requires 1–2 years in customer service, strong communication in German and English, and a collaborative, cross-cultural approach. Hybrid work and long-term development opportunities are offered.

Qualifications

• The candidate has 1-2 years in customer service or an equivalent background.
• Strong commitment to service quality and customer satisfaction.
• Excellent verbal and written German and English communication skills.
• Ability to handle multiple currencies and process international orders.

Responsibilities

• Process orders, quotes and assist customers with catalog information.
• Generate new and repeat business through customer service initiatives.
• Follow up with customers to ensure satisfaction and resolve concerns.
• Provide information on item availability and cross-/up-selling opportunities.
• Support local teams and other departments as needed.

Skills

Customer service

German language

English language

Cross-cultural teamwork

Communication skills

Tools

MS Office

CRM systems

Job description

We keep on growing. Grow with us!

At Mouser Electronics, Inc., we are looking for team players who thrive in a fast-paced, international environment and enjoy variety in their day-to-day work. Join our Munich Customer Service Team and play a key role in bringing our business forward and contributing to our continued success.

Customer Service Representative (f/m/d)

What to expect:

The Customer Service Representative is responsible for providing the highest level of service to customers by processing orders, quotes and assisting customers with catalog information, always maintaining and exhibiting Mouser values to each and every customer.

• Generates new and repeat business through customer service initiatives.
• Accurately processes customer transactions such as orders, quotes or returns with a strong focus on service excellence.
• Follows up with customers to ensure ongoing customer satisfaction and to resolve any customer concerns that may arise.
• Provides information regarding availability of in-stock and out-of-stock items.
• Provides customers with cross-selling and up-selling opportunities, and offers associated products and promotional items.
• Researches and expedites customer orders.
• Monitors and ensures delivery date and product quality to meet customer requirements; verifies customer orders are processed correctly.
• Confirms special handling orders are expedited.
• Fills requests for catalogs, information or samples.
• Supports local Customer Service teams, and provides support for other teams when needed.

What we are looking for:

• 1-2 years’ experience in a customer service role, or equivalent combination of education and experience.
• Strong ability and desire to provide excellent customer service and to promote and maintain high standards of quality.
• Maintains a high level of commitment to achieve goals and has the desire and ability to deal directly with customers and represent Mouser Electronics.
• Professional verbal and written communication skills in German and English. Fluency in French is desirable.
• Proficient in MS Office; experience with other systems are a plus.
• Understands and able to correctly work with multiple currencies and other requirements with regard to processing international orders.
• Exhibits strong analytical skills, problem solving and negotiation skills, and analyzes the impact of decisions before execution.
• Demonstrates profound planning and organization skills and works very structured.
• Accountable and integer, energetic personality.
• Self-motivated and result-oriented and a good team worker (cross-cultural).
• Takes initiative to expand knowledge for position utilizing all available sources

What we offer:

A long-term perspective with responsible tasks and attractive development opportunities in a dynamic team. You can also expect:

• 30 days of annual leave, additional vacation pay and paid special leave days
• Good work-life balance with hybrid working options and flexible working hours
• Attractive company pension plans through capital-forming benefits, deferred compensation, and employer-financed pension plans
• Over 60% discount on the Deutschlandticket (job ticket) and free parking
• Subsidized fitness membership at “EGYM Wellpass”
• A wide range of training opportunities through our Mouser University
• Various health offers and events, as well as an ergonomic workplace
• Access to exclusive discounts through our Corporate Benefits Portal

Our office is located at the following address:

Mouser Electronics

Georg-Brauchle-Ring 53

80992 Munich

Germany

The salary range for this position isEUR 42,000 - EUR 44,100