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Cainiao Group in Mainz, Germany, is seeking an experienced Operations Manager to oversee end-to-end warehouse processes including receiving, putaway, inventory management, picking, and shipping. You will develop and optimize SOPs, monitor KPIs, lead a team, and coordinate cross-functional collaboration with transportation, IT, and supplier partners to ensure smooth operations and compliance.
The role requires strong leadership, hands-on problem solving, and a proactive stance on safety and cost
* Responsible for the overall operation management of warehouses/logistics centers, including end-to-end processes such as receiving, putaway, inventory management, picking, and shipping.
* Develop and optimise operational processes (SOPs) to improve operational efficiency and service quality, continuously driving lean operations.
* Monitor key operational KPIs, such as inbound/outbound efficiency, inventory accuracy, fulfillment lead time, and implement continuous improvement initiatives.
* Lead team management and workforce planning, including recruitment, training, shift scheduling, and performance management.
* Coordinate cross-functional collaboration with transportation, customers, IT, supply chain, and other stakeholders to ensure smooth business operations.
* Manage third-party vendors (e.g., outsourcing providers, staffing agencies, transportation partners), ensuring service quality and cost control.
* Support new warehouse setup, business launches, and process implementation.
* Handle operational exceptions and emergency situations to ensure warehouse safety, compliance, and stable operations.