Croatian Speaking Customer Service Representative

Essence Coaching Group; Berlin; Vor Ort; EUR 20.000 - 40.000; Vollzeit

Zusammenfassung

A global customer service firm is looking for a Croatian Speaking Customer Service Representative to join its multicultural team. This role involves assisting customers with various inquiries through multiple communication channels while maintaining high service standards. Ideal candidates should possess C1/C2 level Croatian and a good level of English, along with prior customer service experience. This position, located in Athens, offers relocation support and a competitive salary.

Leistungen

Relocation assistance

Competitive salary

Full onboarding support

Multicultural workplace

Qualifikationen

• C1/C2 proficiency in Croatian and a good command of English.
• Strong problem-solving and communication abilities.
• Experience in customer service or hospitality preferred.

Aufgaben

• Assist customers with inquiries via phone, email, and chat.
• Support reservations, changes, cancellations, and payments.
• Efficiently resolve customer issues and ensure positive experiences.
• Maintain accurate documentation and compliance with procedures.
• Handle multiple customer interactions daily with empathy.

Kenntnisse

C1/C2 level of Croatian

Good level of English

Strong communication skills

Problem-solving skills

Customer service experience

Jobbeschreibung

Croatian Speaking Customer Service Representative

Location: Athens, Greece
Schedule: Monday Sunday, 09:00 19:00 (rotational shifts)
Contract Type: Fixed-term contract (8 months)
Salary: 1,200 Eurogross per month

About the Job

Are you a Croatian speaker ready for an international career move? Join a dynamic, multicultural team in Athens and support customers of a global travel platform. This role offers relocation support, paid training, and the opportunity to gain valuable international experience while living in one of Europe's most vibrant cities.

You will play a key role in delivering excellent customer service by assisting users with booking‑related inquiries and ensuring a smooth, positive experience across all communication channels.

What You’ll Do

• Handle customer inquiries via phone, email, and chat.
• Support customers with reservations, changes, cancellations, and payments.
• Resolve customer issues efficiently and professionally.
• Ensure accurate documentation and compliance with procedures.
• Manage multiple customer interactions daily with empathy and care.
• Work closely with colleagues to maintain high service standards.

What You’ll Bring

• C1/C2 level of Croatian and good level of English.
• Strong communication and problem‑solving skills.
• Previous customer service or hospitality experience is a plus.
• Willingness to work rotating shifts.
• Calm, solution‑oriented approach.
• Comfortable working in a multicultural environment.

Perks and Benefits

• Assistance with moving to Greece and settling in Athens.
• Competitive salary: 1,200 Eurogross per month.
• Full onboarding and continuous support.
• Multicultural and inclusive workplace.
• Build valuable customer service experience.
• Live and work in sunny Athens.