CRM Manager & Consultant (m/f/d)

Lufthansa Group; Köln; Vor Ort; EUR 50.000 - 70.000; Vollzeit

Zusammenfassung

Lufthansa Group is seeking a CRM Manager to shape customer processes at Albatros, focusing on process automation and efficient workflows. Responsibilities include the technical development of the CRM system and translating functional requirements into effective solutions.

The ideal candidate holds a degree in business informatics or a related field, has strong CRM configuration experience, and is fluent in German. Join us to optimize user experiences and enhance customer interactions through innovative digital solutions.

Qualifikationen

• Degree in business informatics, insurance management, or business administration with IT focus.
• Experience in CRM configuration and process management.
• Business fluent in German (min. C1).

Aufgaben

• Responsible for technical development and configuration of CRM system.
• Translate functional requirements into technical solutions.
• Identify and implement potential for automating customer processes.

Kenntnisse

CRM configuration

Process management

Analytical mindset

Technical topics (low/no code)

Ausbildung

Degree in business informatics or comparable qualification

Tools

BSI Customer Suite

Jobbeschreibung

Do you understand how to translate complex technical requirements into smart system logic and intuitive user screens? Would you like to play an active role in shaping the CRM-supported customer processes at Albatros, the Lufthansa Group's employee broker? Then become a CRM Manager with a focus on process automation and develop smart workflows, automated lead follow-ups and efficient processes.

Tasks

In our Customer Experience Management team, you look under the hood: you take on end-to-end responsibility, configure our CRM platform and build the technical foundation for automated "guided processes" that optimally control our consultants in direct customer contact.

• You are responsible for the technical development and configuration of our CRM system (BSI Customer Suite), in particular the creation of guided processes
• You translate functional requirements from sales and service into technical solutions and accompany them from the initial idea to implementation
• You identify potential for automating customer processes in new and existing business and implement these independently
• As a link between the specialist department and IT, you advise your colleagues on feasibility and contribute your own ideas to optimally combine marketing, sales and service processes
• You use our analysis tools to make the success of your processes measurable and to continuously optimize standards and templates

Requirements

Are you technically adept, analytical and numerate, do you think strategically and work independently? Do you enjoy digital solutions, complex systems and optimizing processes? Then take a seat in the Albatros cockpit and get started with us!

• Education: Degree (business informatics, insurance management, business administration with IT focus) or comparable qualification with technical and economic understanding.
• Experience: CRM configuration, process management; knowledge of the BSI Customer Suite an advantage.
• Mindset: Analytical, with an affinity for numbers, enjoy technical topics (low/no code) to optimize user and customer experience.
• Data strategy & sales impulses: translate processes into actions; develop next best actions, automated lead follow-ups, resubmissions.
• Working method: Independent, holistic (end-to-end), actively shape structures in a dynamic environment.
• Competence: Modeling business processes and translating them into technical requirements.
• Language: Business fluent German (min. C1)