Junior Operations Lead - EMEA market

RxREVU, Inc.; Berlin; Vor Ort; EUR 60.000 - 80.000; Vollzeit

Zusammenfassung

A data collection services company in Berlin is seeking an Operations Team Lead to manage the day-to-day operations of field data collection teams. This role involves coaching team members, coordinating logistics, monitoring performance metrics, and driving improvements in quality and efficiency. The ideal candidate will have strong people management skills, excellent communication abilities, and experience in operations leadership. The position allows for travel as needed and offers opportunities for professional growth.

Qualifikationen

• Proven experience in people management or operations leadership.
• Excellent verbal and written communication skills.
• Strong organizational ability with fast-paced workflows.
• Ability to build rapport and lead by example.
• Proficient in analyzing data for performance improvement.
• Self-motivated and a strong team player.
• Willingness to travel to field sites as needed.

Aufgaben

• Lead and manage field operations teams.
• Coach and develop field surveyors; conduct performance reviews.
• Coordinate logistics and resources with internal and external partners.
• Gather and analyze operational metrics; prepare status reports.
• Support business reviews and monitor performance trends.
• Lead continuous improvement programs and root-cause analyses.
• Escalate critical operational issues to senior management.

Kenntnisse

People management experience

Operational leadership

Excellent communication skills

Strong organizational ability

Data analysis proficiency

Adaptability

Travel willingness

Jobbeschreibung

As the Operations Team Lead, you will support and manage the day-to‑day operations of field data collection driving teams. Reporting to the Country Manager, you will lead efforts to uphold high standards of quality, safety, and efficiency, while helping drive performance improvements. You will act as a key liaison between field teams, vendors / partners, and internal stakeholders to ensure workflows run smoothly and targets are met.

Key Responsibilities

• Lead and manage field operations teams involved in data‑collection driving, ensuring adherence to operating procedures.
• Coach, mentor, and develop field surveyors; identify skill gaps and conduct periodic performance reviews.
• Facilitate regular team meetings to share updates, procedures, and best practices.
• Work closely with internal teams and external vendors / partners to coordinate logistics, coverage assignments, resource planning, and workload balancing.
• Provide subject‑matter expertise on regional operational issues; advocate for solutions when needed.
• Gather, analyze, and report operational metrics; prepare weekly, monthly, and ad hoc status reports for internal and external stakeholders.
• Support business reviews; assist with invoice verification, forecasting, and financial / quality / safety control processes.
• Monitor performance trends and SLAs; identify issues and drive corrective action plans.
• Participate in continuous improvement programs; lead root‑cause analyses and follow through with proactive and corrective measures.
• Escalate critical operational issues (performance, safety, function) to senior management when required.
• Perform additional tasks as needed to support the team and organizational goals.

Required Qualifications & Skills

• Proven experience in people management or operations leadership, ideally in field data collection, logistics, or vendor‑partner settings.
• Excellent verbal & written communication skills.
• Strong organizational ability; comfortable managing fast‑paced workflows and handling urgent issues.
• Ability to build rapport, set clear expectations, give constructive feedback, and lead by example.
• Proficient in analyzing data to derive insights and determine actions to improve performance.
• Self‑motivated, adaptable, and a team player.
• Willingness and ability to travel to field sites as needed.

Preferred Qualifications

• Experience specifically in data‑collection driving operations or projects involving field vendors.
• Familiarity with designing or using dashboards or tools for tracking operational metrics.
• Prior exposure to financial controls, forecasting, or vendor sourcing.
• Demonstrated experience in quality assurance, safety standards, or compliance.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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