Commercial Operations Manager, EMEAP (m / f / d)

Abbott; Delkenheim; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A multinational healthcare company in Wiesbaden is seeking a Commercial Operations Manager to drive operational excellence across Europe, the Middle East, Africa, and Pakistan. The role involves implementing Lean principles to enhance efficiency, managing key third-party relationships, and monitoring performance indicators. Ideal candidates will have at least 8 years of experience in relevant roles, with strong analytical and negotiation skills. Cultural fit is important, as the company values teamwork and accountability, offering an attractive benefits package.

Leistungen

Attractive benefits package

Career development opportunities

Employee stock purchase program

Company bike

Pension plan

Qualifikationen

• 8+ years of professional experience in Commercial Operations, Finance, or Margin Improvement roles.
• Proven experience in managing complex stakeholder relationships.

Aufgaben

• Drive operational efficiency across EMEA by implementing Lean principles.
• Identify and eliminate inefficiencies in customer-facing processes.
• Monitor and report on key performance indicators.
• Manage strategic third-party relationships in customer service.
• Support hospital tendering processes and oversee teams.

Kenntnisse

Analytical skills

Negotiation skills

Communication skills

Collaboration skills

Organizational skills

Solution-oriented mindset

Fluent in English

German language skills

Ausbildung

Bachelor's degree or equivalent professional experience

Tools

SAP

Ariba

Coupa

Microsoft Office

Data visualization tools

Jobbeschreibung

The Opportunity

This position works out of our location in Wiesbaden (Abbott GmbH) within the Abbott Global Procurement & Operations division.

As the Commercial Operations Manager, EMEAP (m / f / d) you will drive operational excellence across Europe, Middle East, Africa & Pakistan, focusing on efficiency improvement, margin optimization, and Lean deployment while ensuring outstanding customer service performance. You will work closely with internal teams in Logistics, Marketing, and Sales, as well as external service providers.

What You’ll Do

• Drive operational efficiency across EMEA by implementing Lean principles and fostering a culture of continuous improvement.
• Identify and eliminate inefficiencies in customer-facing processes and standardize workflows in collaboration with internal teams.
• Monitor and report key performance indicators (e.g., conversion rates, back orders, distressed inventory) and develop dashboards to support data-driven decisions.
• Manage strategic third-party relationships in customer service, call centers, prescription processing, and field support, ensuring compliance with contractual obligations.
• Support hospital tendering processes and oversee laboratories and field teams acting as both customers and service providers.
• Optimize third-party cost, identify efficiency opportunities, and lead initiatives to improve margins and cash flow.
• Align procurement strategies with commercial and financial objectives.
• Lead cross-functional collaboration across EMEA commercial operations and provide guidance to third-party teams including engineers, clinicians, and nurses.
• Promote a high-performance culture focused on accountability and results, while supporting talent development and succession planning.

Required Qualifications & Skills

• Bachelor’s degree or equivalent professional experience (8+ years).
• Proven experience in Commercial Operations, Finance, or Margin Improvement roles.
• Strong analytical and negotiation skills with ability to manage complex stakeholder relationships.
• Proficiency in SAP, Ariba, Coupa, Microsoft Office, and data visualization tools.
• Excellent communication and collaboration skills; ability to lead cross-functional teams.
• Hands‑on, solution‑oriented mindset with strong organizational skills.
• Fluent in English, German language skills are plus

Working at Abbott

At Abbott, you can do work that matters and help people to live a healthier and full life, grow your career, and learn, be your true self. You will have access to :

• Career development with an international company where you can grow the career you dream of.
• An attractive benefits package (e.g., attractive Abbott Pension Plan, a company bike, employee stock purchase program)
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
• A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
• A challenging position in a fast‑growing crisis independent industry
• Become part of a dynamic, highly educated, highly skilled, and motivated team
• Flat hierarchies, open appreciative mentality, and efficient, constructive lines of communication
• A Multi‑national environment, where we foster the development of our talents within the enterprise