Cloud Support Engineer (German & English speaking)

Amazon; Berlin; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

A leading cloud services provider in Berlin is seeking a Cloud Support Engineer to assist customers with AWS Sovereign Cloud services. The role requires fluency in German and English and offers opportunities for troubleshooting, coaching, and collaboration with development teams. Qualified candidates will receive relocation support within the EU and must hold a relevant degree or equivalent experience.

Leistungen

Relocation support

Inclusive workplace

Diverse workforce

Qualifikationen

• Excellent oral and written communication skills in German and English required.
• Bachelor’s degree in related field or equivalent experience required.

Aufgaben

• Solve customer cases via telephone, email, and web/live chat.
• Apply troubleshooting techniques to provide tailored solutions.
• Coach and mentor new hires and partner with development teams.

Kenntnisse

Fluency in German

Fluency in English

Troubleshooting skills

Coaching/Mentoring

Ausbildung

Bachelor's degree in IT or related fields

Tools

Linux

Windows

Python

SQL

Jobbeschreibung

AWS is introducing the inaugural European Sovereign Cloud (ESC) and is seeking support engineers to spearhead this initiative. As a member of the AWS Support team for ESC, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications in ESC.

Proficiency in oral and written communication skills in German and English Language is a requirement. As a Cloud Support Engineer, you will act as the ‘Cloud Ambassador’ across all the cloud products, arming our customers with required tools and tactics to get the most out of their Product and Support investment.

For more information on ESC, please check out our blog: https://aws.amazon.com/blogs/aws/in-the-works-aws-european-sovereign-cloud/

Key responsibilities include:

• Solving customer’s cases through a variety of customer contact channels, including telephone, email, and web/live chat.
• Applying advanced troubleshooting techniques to provide tailored solutions for our customers.
• Coaching/mentoring new hires, developing and presenting training, partnering with development teams on complex issues or contact deflection initiatives.
• Participating in new hiring, writing tools/script to help the team, or working with leadership on process improvement and strategic initiatives to ensure better customer experience and compliance with global AWS standards, practices, and policies.

Eligibility requirements:

• Fluency in written and spoken German and English is required.
• Successful applicants must have the legal right to work in Germany.
• Amazon will provide relocation support for successful applicants relocating within the European Union.
• This position involves On-call responsibility.

Basic Qualifications

This role requires you to be a national of an EU member state, have excellent Oral/Written communication skill in the English and German language, and a bachelor’s degree in Information Science / Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field OR equivalent 6 + months experience in a technical position.

Preferred Qualifications

Experience in Monitoring and/or troubleshooting of: OS Administration (Linux/Windows) and Network Essentials (DNS, TCP/IP), and experience in one of the following areas: Databases, Big Data, Analytics, Security, Development languages (Python, Ruby, PHP, Java, .NET, C#, JavaScript), Storage or Content Delivery, DevOps, Windows, Linux or Networking.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.