Client Experience Support Specialist

Jobtailor; Deutschland; Remote; EUR 42.000 - 64.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a proactive Client Experience Support role to help set up, track, and optimize digital campaigns using the Clinch platform. You will translate client objectives into configurations, monitor performance, and collaborate with product, operations, and creative teams to meet client needs.

This role emphasizes strong organizational skills, effective communication, and a proactive mindset to ensure timely launches and high-quality outcomes across accounts.

Qualifikationen

• Experience in digital advertising, ad-tech, ad-ops, or related support role.
• Familiarity with ad serving platforms, DCO technology, or campaign workflows is a plus.
• Strong organizational and project management skills with attention to detail.
• Comfort in a fast-paced environment with shifting priorities.
• Proficient with technical platforms and willingness to learn new systems.
• Strong written and verbal communication for internal coordination.
• Collaborative and proactive mindset with focus on quality client outcomes.
• Experience with Clinch or similar DCO tools is preferred but not required.

Aufgaben

• Assist Client Experience Managers in executing client campaigns: setup, tracking, and optimization.
• Translate client objectives into actionable configurations within Clinch.
• Monitor campaign progress and flag issues or opportunities to the account lead.
• Prepare and organize campaign materials: data feeds, creatives, reports, docs.
• Maintain knowledge of Clinch to provide guidance and troubleshoot issues.
• Collaborate with product, operations, and creative teams to support client needs.
• Help manage project timelines and task tracking for launches.
• Document processes and learnings to support team knowledge and scalability.
• Prepare internal status updates, performance summaries and training resources.
• Contribute to continuous learning across accounts.

Kenntnisse

Digital Advertising Experience

Clinch Platform Proficiency

Project Management Skills

Strong Communication Skills

Ad Serving Platforms Familiarity

Tools

Clinch Platform

Ad Serving Platforms

Performance Reporting Tools

DCO Tools

Project Management Software

Jobbeschreibung

• Assist Client Experience Managers in executing client campaigns, including setup, tracking, and optimization tasks
• Support the translation of client objectives into actionable configurations within the Clinch platform
• Monitor campaign progress and performance metrics, flagging issues or opportunities to the account lead
• Prepare and organize campaign materials such as data feeds, creative assets, reports, and documentation
• Maintain working knowledge of the Clinch platform to provide internal guidance and troubleshoot issues
• Collaborate with product, operations, and creative teams to support client needs and internal deliverables
• Help manage project timelines and task tracking to ensure campaigns launch smoothly and on time
• Document processes, workflows, and learnings to support team knowledge and future scalability
• Assist in preparing internal status updates, performance summaries, and training resources
• Contribute to continuous learning and improvement across accounts

Requirements

• 1–2 years of experience in digital advertising, ad-tech, ad-ops, media operations, or a related support role
• Familiarity with ad serving platforms, DCO technology, or campaign execution workflows is a strong plus
• Strong organizational and project management skills, with attention to detail and accuracy
• Comfort working in a fast-paced environment with shifting priorities
• Proficient in using technical platforms or software tools and willing to learn new systems
• Strong written and verbal communication skills for effective internal coordination
• A collaborative, problem-solving mindset with a proactive attitude
• Passion for delivering quality work that supports excellent client outcomes
• Experience working with the Clinch platform or similar dynamic creative optimization (DCO) tools is preferred but not required
• Familiarity with creative versioning, data feeds, or performance reporting tools is preferred but not required
• Understanding of digital media buying or programmatic advertising environments is preferred but not required

Core Competencies

Demonstrates expertise in managing digital advertising campaigns, utilizing the Clinch platform and other ad-tech tools to optimize performance and deliver quality client outcomes. Strong organizational and project management skills are essential for ensuring timely execution and effective internal communication.

Highest-signal resume keywords

• Digital Advertising Experience
• Clinch Platform Proficiency
• Project Management Skills
• Strong Communication Skills
• Ad Serving Platforms Familiarity

Hard Skills

• Digital Advertising
• Campaign Execution
• Data Feeds Management
• Performance Reporting
• Creative Versioning
• Ad-Tech Knowledge
• DCO Technology Familiarity
• Media Operations
• Technical Platform Proficiency
• Workflow Documentation

Soft Skills

• Organizational Skills
• Problem-Solving Mindset
• Attention to Detail
• Collaborative Attitude
• Proactive Approach

Industry Keywords

• Digital Media Buying
• Programmatic Advertising
• Ad-Ops
• Media Operations
• Campaign Optimization

Tools & Technologies

• Clinch Platform
• Ad Serving Platforms
• Performance Reporting Tools
• DCO Tools
• Project Management Software