Chief Operational Officer (m|w|d) in Mainz

Coface; Mainz; Vor Ort; EUR 80.000 - 120.000; Vollzeit

Zusammenfassung

A financial services company in Mainz is seeking an experienced Operations leader to drive business simplification and execute strategic initiatives. You will manage large-scale transformation projects while overseeing operational excellence, ensuring compliance, and delivering on KPIs. The ideal candidate will have over 10 years of experience in a similar role, excellent communication skills in both German and English, and a solid background in Operational Excellence methodologies. The company offers comprehensive benefits including flexible working options and a supportive working environment.

Leistungen

Flexible working hours

30 days of annual leave

Comprehensive training opportunities

Company pension scheme

In-house daycare centre

Job bike programme

Health and wellbeing initiatives

On-site cafeteria

Qualifikationen

• 10+ years of leadership in Operations/Transformation required.
• Strong background in Operational Excellence and proven track record in change management.
• International experience in matrix/global setups preferred.

Aufgaben

• Lead strategic execution and operations leadership towards ambitious KPIs.
• Drive Lean and continuous improvement in operational processes.
• Run large transformative programs including digitalization initiatives.

Kenntnisse

Leadership in Operations

Operational Excellence

Lean Six Sigma

Change Management

Data-driven Communication

Fluent in German

Fluent in English

Jobbeschreibung

Overview

You lead our operations function drive business simplification and turn our strategy into concrete execution monitoring the impact.

Responsibilities

• Lead & steer: Strategic execution focus and hands-on operations leadership; establish & deliver ambitious operations-related KPIs
• Operational Excellence: Simplify, standardize and scale processes; drive Lean & continuous improvement
• Transformation & Digitalization: Run large programs & improvement projects (digitalization, harmonization, efficiencies); roll out new systems/tools with strong change management
• Automation & AI: With Business Technology (BT) identify real use cases, prioritize and scale; steer regional tech investments
• Governance & Quality: Ensure compliance, quality, productivity; measure and track impact
• Group & international: Align with group standards, establish local guidance; collaborate with international COO peers
• Scale our SSC (Shared Services Centre): Bundle tasks, shift activities, define SLA/KPI with functional teams, increase efficiency; orchestrate regional and SSC activities
• Customer Experience (CX): Oversee key CX indicators and lead action plans to improve end-to-end experience including strengthening our Client Services capabilities
• Own the budget for operation function and regional digital projects
• Partner closely with CEO, Finance, Risk, HR, IT/BT, commercial team and all other regional functions as well as with global stakeholders

Qualifications

• What Sets You Apart
• 10 years of leadership in Operations/Transformation
• Proven Operational Excellence/Lean background (ideally Lean Six Sigma certified)
• Strong Operations & Quality expertise; large-scale change/transformation track record
• International experience in matrix/global setups
• Datadriven, clear communicator, hands-on, resilient
• Background in Finance, Banking, Insurance or Private Equity is preferred
• Fluent in German & English

At Coface we are fully committed to promoting equal opportunities and preventing discrimination. We warmly welcome applications from people of all ages, genders, sexual orientations, religious beliefs, skin colours and individuals with disabilities.

Additional Information

• Fair Company Siegel
• Coface Benefits
• Flexible working hours
• 30 days of annual leave plus Christmas Eve and New Years Eve off
• Diverse and varied projects
• Company pension scheme and an in-house daycare centre in Mainz
• Comprehensive training catalogue with individual development plans plus tailored learning opportunities for continuous personal growth
• Equipment for mobile/remote working
• Various team and company events to support a healthy work-life balance
• Open-space office concept with plenty of meeting and focus rooms
• On-site cafeteria offering freshly prepared meals every day
• Job bike programme, regular health & wellbeing initiatives and access to EGYM Wellpass

Remote Work : No

Employment Type : Full-time