Catering Manager (m/f/d)

LUMINAIR GmbH; Hamburg; On-site; EUR 52,000 - 72,000; Full time

Benefits offered by this job

A Dynamic Start-Up Environment

Personal Growth Opportunities

Performance-based Promotion Opportunit

Competitive Salary & Holiday Allowance

Desirable Benefits including airline

attractive workplace with port Hamburg

Job summary

LUMINAIR GmbH in Hamburg seeks a Catering Manager to organize and coordinate onboard catering for premium service across flights. You will work with customers, Sales, Operations, Crew and external providers to ensure accurate capture and delivery of preferences, allergies, and contracts.

You will brief Flight Crew with all catering information before each flight and respond swiftly to schedule changes, diversions, or extra passengers, while handling complaints and driving service improvements to

Qualifications

• Strong organizational skills and service orientation.
• Ability to stay calm and efficient under time pressure.
• Clear, professional communication with customers, crews and providers.
• Experience in aviation, hospitality, catering, or premium customer service is a bonus.

Responsibilities

• Organize and coordinate onboard catering requirements with customers, Sales, Operations, Crew and external providers.
• Ensure preferences, allergies, dietary requirements and contractual arrangements are captured and delivered.
• Provide Flight Crew with catering information before each flight to support premium service.
• Respond quickly to short-notice changes and adapt catering arrangements accordingly.
• Handle catering-related complaints and support continuous service quality improvements.
• Contribute to a reliable, high-quality customer experience and premium service standards.

Job description

Ihre Aufgaben

The Catering Manager, based in the Operations Control Center (OCC), is responsible for organizing and coordinating all onboard catering requirements in close alignment with our customers, Sales, Operations, Crew, and external catering providers.

The role ensures that customer preferences, special requests, allergies, dietary requirements, and contractual arrangements are accurately captured, communicated, and delivered.

The Catering Manager also provides the Flight Crew with all relevant catering information before each flight to support a smooth and premium onboard service.

In daily operations, the Catering Manager responds quickly to short-notice changes such as flight diversions, schedule changes, additional passengers, or amended customer requests, ensuring that catering arrangements are adapted accordingly.

The position also includes handling catering-related complaints, coordinating corrective actions, and supporting continuous improvement of service quality.

Through precise coordination, strong attention to detail, and solution-oriented communication, the Catering Manager contributes to a reliable and high-quality customer experience and supports LUMINAIR’s premium service standards.

Ihr Profil

You have strong organizational skills, a high level of service orientation, and a keen eye for detail. You are able to work calmly and efficiently under time pressure and can react quickly to operational changes.

You communicate clearly and professionally with customers, brokers, crews, internal departments, and external service providers. Experience in aviation, hospitality, catering, or premium customer service is an advantage. You are reliable, solution-oriented, and committed to delivering a consistently high-quality customer experience.

Warum wir?

At LUMINAIR, we recognize that satisfied team members are essential to delivering exceptional service to our clients and passengers. Our commitment is to foster a comfortable and fun working environment, which is why we offer

• A Dynamic Start-Up Environment: Be part of an innovative and growing company where your ideas are valued and you can make a real impact.
• Personal Growth Opportunities: We foster professional development, giving you room to grow, learn, and shape your career path.
• Performance-based Promotion Opportunities
• Competitive Salary & Holiday Allowance
• Desirable Benefits including airline staff travel, hotel discounts, WELLPASS and many more
• Attractive Workplace: Enjoy a great team atmosphere and an attractive office location in the port of Hamburg, with stunning water views from the OCC

In addition, the whole founding team of LUMINAIR gained experience in an environment where an open ear = success. We vow to take feedback onboard, listen to good ideas and help your career to grow.