Deputy Head of Crew Care (m/f/d)

LUMINAIR GmbH; Hamburg; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Dynamic Start-Up Environment

Personal Growth Opportunities

Promotion Opportunities (Performance‑f

Promotion Opportunities

Competitive Salary & Holiday Allowance

Desirable Benefits including airline员工

Airline staff travel, hotel discounts,

Job summary

LUMINAIR GmbH in Hamburg is seeking a Deputy Head of Crew Care to actively manage daily Crew Care operations in a 24/7 aviation setting. You will coordinate with flight crews, sales, dispatch and other teams to keep operations safe, compliant and efficient.

Role requires strong judgment, calm under pressure and a hands-on leadership style to support and guide the team through irregular operations and schedule changes.

Qualifications

• Knowledge of flight duty time limitations and rest regulations as per aviation standards.
• Proven leadership and ability to guide a high-pressure Crew Care team.
• Strong decision-making under irregular operations and disruptions.

Responsibilities

• Oversee day-to-day operation of the Crew Care department in a 24/7 aviation environment.
• Coordinate with Flight Crews, Sales, Dispatch and other departments to ensure safe, compliant operations.
• Assess situations during irregular operations and implement practical, timely solutions while maintaining crew welfare.

Skills

Knowledge of Crew Duty Regulations

Leadership Skills

Decision-Making Under Pressure

Aviation Operations Knowledge

Problem-Solving Skills

Organizational and Coordination Skills

Interpersonal and Communication Skills

Adaptability and Resilience

Language Skills

Job description

Your mission

As Deputy Head of Crew Care, you take an active role in managing the day-to-day operation within the department and supporting the Crew Care team in a dynamic 24/7 aviation environment. Your mission is to help ensure that crew planning, daily flight operations and operational coordination run safely, efficiently and in full compliance with applicable flight duty and rest time regulations. You act as a reliable point of coordination between Crew Care, Flight Crews, Sales, Dispatch, and other relevant departments, taking ownership of operational topics and helping drive timely, practical decisions. During irregular operations, last-minute changes or crew-related challenges, you play a key role in assessing the situation, and finding workable solutions. In doing so, you balance operational requirements, regulatory compliance, and crew welfare. The role requires sound judgement, strong communication and a hands-on mindset. You are expected to support and guide the team, stay calm under pressure and take responsibility for keeping the operation moving when plans change.

Your profile

Key Qualities

• Knowledge of Crew Duty Regulations: Confident understanding and application of flight duty time limitations, mandatory rest periods, and crew scheduling requirements in accordance with applicable aviation regulations.
• Leadership Skills: Ability to support, guide, and motivate the Crew Care team in a dynamic and high-pressure operational environment.
• Decision-Making Under Pressure: Ability to make sound and timely decisions, particularly during operational disruptions, last-minute schedule changes, and crew-related challenges.
• Aviation Operations Knowledge: Solid understanding of daily flight operations, crew coordination, and operational requirements.
• Problem-Solving Skills: Analytical and solution-oriented mindset with the ability to identify operational challenges, assess risks, and implement effective solutions.
• Organizational and Coordination Skills: Strong planning, prioritization, and coordination abilities, particularly in a dynamic 24/7 operational environment.
• Interpersonal and Communication Skills: Ability to communicate effectively and professionally.
• Adaptability and Resilience: Ability to adapt to changing operational conditions, manage competing priorities, and maintain a high level of performance under pressure.
• Language Skills: Fluent English language skills, with professional working proficiency in German preferred.

Work Requirements

• Eligibility for a Valid ZÜP (Zuverlässigkeitsüberprüfung) as per §7 LuftSiG
• Unrestricted EU passport or the right to live and work in the EU

Why us?

At LUMINAIR, we recognize that satisfied team members are essential to delivering exceptional service to our clients and passengers. Our commitment is to foster a comfortable and fun working environment, which is why we offer

• A Dynamic Start-Up Environment: Be part of an innovative and growing company where your ideas are valued and you can make a real impact
• Personal Growth Opportunities: We foster professional development, giving you room to grow, learn, and shape your career path
• Performance-based Promotion Opportunities
• Competitive Salary & Holiday Allowance
• Desirable Benefits including airline staff travel, hotel discounts, WELLPASS and many more
• Attractive Workplace: Enjoy a great team atmosphere and an attractive office location in the port of Hamburg, with stunning water views from the OCC

In addition, the whole founding team of LUMINAIR gained experience in an environment where an open ear = success. We vow to take feedback onboard, listen to good ideas and help your career to grow.