Call Centre Agent

Jobtailor; Deutschland; Remote; EUR 26.000 - 34.000; Vollzeit

Zusammenfassung

Jobtailor in Germany is seeking a Call Center/Customer Service professional to handle inbound calls, schedule appointments, and maintain accurate client records within a healthcare context.

You will work with a team to deliver outstanding service, capture data precisely, and ensure a positive patient experience through professional communication.

Qualifikationen

• Previous call centre experience is essential.
• Customer service experience in a fast-paced environment.
• Excellent English communication skills with a neutral accent.
• Strong data capturing and computer skills.
• High level of attention to detail.
• Professional telephone etiquette and multitasking under pressure.
• Willingness to work shift schedules and weekends; immediate start.

Aufgaben

• Answer inbound calls professionally and efficiently.
• Schedule, reschedule, and confirm appointments.
• Assist clients with general enquiries and provide excellent customer service.
• Accurately capture and update client information.
• Coordinate schedules and communicate appointment changes.
• Maintain accurate records using internal systems.
• Work collaboratively with the wider team to ensure a seamless client experience.
• Serve as the first point of contact for clients in the healthcare team.

Kenntnisse

Call Centre Experience

Customer Service

Data Capturing

English Communication

Attention to Detail

Tools

Internal Systems

Jobbeschreibung

• Answer inbound calls professionally and efficiently.
• Schedule, reschedule, and confirm appointments.
• Assist clients with general enquiries and provide excellent customer service.
• Accurately capture and update client information.
• Coordinate schedules and communicate appointment changes.
• Maintain accurate records using internal systems.
• Work collaboratively with the wider team to ensure a seamless client experience.
• Serve as the first point of contact for clients in the healthcare team.

Requirements

• Previous call centre experience is essential.
• Customer service experience in a fast-paced environment.
• Excellent English communication skills with a neutral accent.
• Strong data capturing and computer skills.
• High level of attention to detail.
• Professional telephone etiquette.
• Ability to multitask and work efficiently under pressure.
• Willingness to work shift schedules.
• Available to start immediately.
• Flexibility to work a rotating shift schedule, including weekends, based on business needs.

Core Competencies

Demonstrates strong customer service skills and professional telephone etiquette while efficiently managing appointment scheduling and data capturing in a fast-paced healthcare environment.

Highest-signal resume keywords

• Call Centre Experience
• Customer Service Experience
• Data Capturing Skills
• Excellent English Communication Skills
• Attention to Detail

Hard Skills

• Data Capturing
• Appointment Scheduling
• Record Maintenance
• Computer Skills

Soft Skills

• Professional Telephone Etiquette
• Multitasking
• Efficiency Under Pressure

Industry Keywords

• Healthcare
• Client Experience

Tools & Technologies

• Internal Systems