Bilingual Training Specialist, Portuguese

Jobtailor; Deutschland; Vor Ort; EUR 45.000 - 65.000; Vollzeit

Zusammenfassung

Jobtailor seeks a Training Specialist to design, deliver, and refine customer training for Keeper products. You will run virtual sessions, workshops, and webinars, ensuring engaging, interactive experiences across global customers.

You will also update training materials and provide post-training follow-up. The role requires 1+ years in SaaS training or similar customer service environments, strong communication, and the ability to work across time zones.

Qualifikationen

• Experience in developing and delivering training content for SaaS products.
• Ability to adapt training to different audiences and skill levels.
• Fluent in English and Portuguese, with strong written and verbal communication.

Aufgaben

• Deliver structured training sessions using established materials for Keeper products.
• Facilitate virtual trainings, workshops, and webinars with participant engagement.
• Maintain and update training materials; implement minor improvements where needed.

Kenntnisse

Training delivery

SaaS experience

English

Portuguese

Presentation skills

Global teamwork

Google Docs

MS Office

Tools

Google Docs

MS Office

Jobbeschreibung

• Deliver structured customer training sessions using established materials and guidance to support the adoption of Keeper products.
• Facilitate virtual training sessions, workshops, and (where applicable) webinars while encouraging participant engagement and interaction.
• Use and maintain existing training materials and learning resources, contributing minor updates or improvements when identified.
• Incorporate approved interactive elements into training sessions to support engagement and learning retention.
• Engage with customers to understand training needs and gather feedback through defined processes.
• Provide post‑training follow‑up and basic support to reinforce learning outcomes and address common questions.
• Maintain accurate documentation of training sessions and customer interactions to support continuity.
• Follow established training standards, workflows, and documentation practices.
• Communicate clearly and professionally with customers in English, both verbally and in writing.
• Support basic LMS user needs, including login questions, course access, and directing users to appropriate training resources.
• Assist with updating training modules and materials in accordance with established approval and review processes.

Requirements

• 1+ years of experience in training development and delivery, preferably in a SaaS B2B environment or equivalent customer service environment.
• Bilingual with English and Portuguese fluency (both verbal and written).
• Strong understanding of SaaS products and technologies.
• Excellent communication and presentation skills.
• Ability to adapt training content to varying audience needs and skill levels.
• Ability and willingness to consistently maintain working hours.
• Exceptional organizational and project management skills.
• Experience with Google Docs and MS‑Office tools.
• Excellent interpersonal skills, with the ability to effectively manage customer relationships.
• Strong analytical and problem‑solving skills.
• Ability to work independently and as part of a team, across global regions and time zones.