Customer Service German Speaker w/Relocation package

Cross Borders Talents; Berlin; Vor Ort; EUR 3.200 - 3.600; Teilzeit

Benefits dieser Stelle

Relocation package

Health insurance from day 1

Meal allowance

Transport allowance

Zusammenfassung

Leading Technology Company in Portugal is seeking a Sales Support Specialist fluent in German and English. You will be the first contact for customers, resolve inquiries, and guide users through product information and troubleshooting. The role includes a relocation package and on-site work in Portugal or Porto.

Ideal candidates have customer service or sales support experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifikationen

• Experience in customer service or sales support preferred.
• Fluent in German and English.
• Willing to relocate to Portugal or Porto.

Aufgaben

• Assist customers with sales inquiries and product information.
• Handle inquiries via phone, email, chat, and social media.
• Troubleshoot issues and maintain accurate records of interactions.

Kenntnisse

German language

English language

Customer service

Sales support

Tools

CRM software

Ticketing systems

Jobbeschreibung

Customer Service German Speaker w/Relocation package

Job Openings Customer Service German Speaker w/Relocation package

About the job Customer Service German Speaker w/Relocation package

Job Title:Customer Support German Speaker with Relocation Package
Department: Sales
Company: Leading Technology Company
Location:Portugal or Porto
Contract Type: CDD 6 months (with possibility of renewal)
Work Model:On-site

Work Schedule

Shifts: Monday to Saturday, including bank holidays, between 08:00 and 19:00 (rotational shifts)
Days Off: Sunday + 1 rotational day off per week

Salary & Compensation

Base Salary: 1,100 per 14 months
Performance Bonus: 225 per 12 months
Position Bonus (Braga only): 20 per 12 months

Meal Allowance: 7.23 per working day
Transport Allowance: 20 per month
Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months
Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist, you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

Fluent in Germanand English (spoken and written)
Experience in customer service or sales support (preferred)
Tech-savvy and comfortable with troubleshooting digital tools
Skilled in communication and multitasking
Resilient and calm under pressure, with a proactive attitude

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team