Customer Experience Training Specialist

Jobtailor; Deutschland; Vor Ort; EUR 40.000 - 60.000; Vollzeit

Zusammenfassung

Jobtailor is seeking a customer experience training and coaching professional to elevate service quality across departments in Germany. You will design, deliver, and refine programs that empower leaders and staff to understand and improve CX metrics.

The role focuses on consulting, data-driven coaching, and creating training content, with collaboration across internal teams to embed CX into daily operations and strategic planning.

Qualifikationen

• Bachelor’s degree in a relevant field is required.
• Two (2) years of professional experience in education, business, healthcare, and/or related to customer experience required.
• Strong analytical skills with the ability to interpret data and identify trends.
• Experience presenting findings and recommendations to frontline staff and leadership.
• Ability to develop and deliver engaging training and coaching programs.
• Excellent communication, relationship-building, and consulting skills.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Proficiency in Microsoft Excel and PowerPoint.

Aufgaben

• Consulting, coaching, and training department leaders and employees on customer experience needs.
• Collaborating with internal stakeholders on leveraging customer experience data.
• Conducting onsite observations and facilitating customer service training.
• Presenting findings and recommendations to frontline team members and senior leadership.
• Analyzing customer experience data for actionable insights.
• Supporting operational leaders in developing strategies that enhance satisfaction.
• Creating content for customer experience training.

Kenntnisse

Strong analytical skills

Experience presenting findings

Training and coaching program delivery

Excellent communication

Relationship-building and consulting

Organizational skills

Ausbildung

Bachelor’s degree in a relevant field

Tools

Microsoft Excel

PowerPoint

Jobbeschreibung

Responsibilities

• Consulting, coaching, and training department leaders and employees on customer experience needs.
• Collaborating with internal stakeholders on leveraging customer experience data.
• Conducting onsite observations and facilitating customer service training.
• Presenting findings and recommendations to frontline team members and senior leadership.
• Analyzing customer experience data for actionable insights.
• Supporting operational leaders in developing strategies that enhance satisfaction.
• Creating content for customer experience training.

Requirements

• Bachelor’s degree in a relevant field is required.
• Two (2) years of professional experience in education, business, healthcare, and/or related to customer experience required.
• Strong analytical skills with the ability to interpret data and identify trends.
• Experience presenting findings and recommendations to frontline staff and leadership.
• Ability to develop and deliver engaging training and coaching programs.
• Excellent communication, relationship-building, and consulting skills.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Proficiency in Microsoft Excel and PowerPoint.