Call Center Agent

Jobtailor; Deutschland; Vor Ort; EUR 28.000 - 36.000; Vollzeit

Zusammenfassung

Jobtailor in Germany seeks a customer service representative to answer calls, provide product and service information, and determine customer requirements. You will communicate clearly in English and Spanish and support customers with professional service.

Responsibilities include upselling parts and services, explaining new features, resolving complaints, researching information, fulfilling requests, processing orders, routing calls as needed, and logging all call details in accordance with

Qualifikationen

• High school diploma or equivalent.
• Knowledge of supplies, equipment and mechanical parts.
• Proficient in relevant computer applications.
• Required language proficiency in English and Spanish to effectively communicate with customers.
• Experience in call center or customer service environment.
• Clerical, word processing and/or office skills.
• Excellent customer service skills.

Aufgaben

• Answers customer calls.
• Provides customers with products and service information.
• Determines requirements by working with customers.
• Handles customers inquiries.
• Sells additional parts and services by recognizing opportunities to up-sell.
• Explains new features or information to customers.
• Manages and resolves customer complaints.
• Research required information using available resources.
• Fulfils customer requests.
• Completes transactions and process orders.
• Routes calls to appropriate resource if needed.
• Documents all call information according to standard operating procedures.
• Completes call logs.

Kenntnisse

Customer service

Bilingual English/Spanish

Call center experience

Communication skills

Ausbildung

High school diploma

Tools

Office applications

Jobbeschreibung

• Answers customer calls
• Provides customers with products and service information
• Determines requirements by working with customers
• Handles customers inquiries
• Sells additional parts and services by recognizing opportunities to up-sell
• Explains new features or information to customers
• Manages and resolves customer complaints
• Research required information using available resources
• Fulfills customer requests
• Completes transactions and process orders
• Routes calls to appropriate resource if needed
• Documents all call information according to standard operating procedures
• Completes call logs

Requirements

• High school diploma or the equivalent
• Knowledge of supplies, equipment and mechanical parts
• Proficient in relevant computer applications
• Required language proficiency in English and Spanish to effectively communicate with customers
• Experience in call center or customer service environment
• Clerical, word processing and/or office skills
• Excellent customer service skills

Core Competencies

Demonstrates strong customer service skills by effectively addressing inquiries, managing complaints, and fulfilling requests. Proficient in English and Spanish, with experience in call center environments and knowledge of mechanical parts and supplies.

Highest-signal resume keywords

• Customer Service Skills
• Bilingual Proficiency (English and Spanish)
• Call Center Experience
• Knowledge of Mechanical Parts
• Proficient in Computer Applications

ATS Optimization Keywords

Hard Skills

• Clerical Skills
• Word Processing Skills
• Office Skills
• Transaction Processing
• Order Fulfillment

Soft Skills

• Excellent Communication Skills
• Problem-Solving Skills

Certifications & Qualifications

• High School Diploma or Equivalent

Industry Keywords

• Customer Inquiries
• Up-Selling
• Call Logs
• Standard Operating Procedures