Assistant Front Desk Manager

Royal Caribbean Group; Berlin; On-site; EUR 42,000 - 62,000; Full time

Job summary

Royal Caribbean Group in Berlin is seeking an Assistant Front Desk Manager to ensure premium guest service, smooth execution of experiences, and seamless coordination with hotel and marine departments. You will lead a guest relations team, demonstrate outstanding hospitality, communication, leadership, and organizational skills, and make decisive decisions to exceed guest expectations.

The role emphasizes accountability for delivering a quality guest experience and anticipates needs through

Qualifications

• Minimum of two (2) years guest facing service experience in a luxury environment, supervising teams of 10 or more.
• Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution.
• Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.

Responsibilities

• Owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service.
• Liaises between the Guest Relations Team and all Hotel and Marine Departments to support proactive anticipation of guest needs and expectations.
• Possesses outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities.
• Maintains keen attention to detail and is held accountable for leadership to foster a quality guest experience within the team.
• Supports the delivery of premium service that is exceptional and memorable.

Skills

Guest facing service

Leadership

Communication

Emotional intelligence

Conflict resolution

Organizational skills

Education

High school diploma or equivalent

Job description

The Assistant Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations Team, the Assistant Front Desk Manager is the liaison between the Guest Relations Team and all Hotel and Marine Departments to support proactive anticipation to every guest’s needs and expectations. The Assistant Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Assistant Front Desk Manager is held fully accountable for the leadership required to foster a quality guest experience within the team.

QUALIFICATIONS:

• Minimum of two (2) years guest facing service experience in a luxury environment, supervising teams of 10 or more.
• Combination of education equivalent to high school diploma or any other source of education, training or experience that provides the required knowledge, skills and abilities.
• Confident, well-groomed appearance with a warm and welcoming demeanor.
• Strong emotional intelligence is required with resourceful thinking and a working knowledge of conflict resolution.
• Ability to fulfill the above-mentioned Key Responsibilities and all reasonable company requests.