Frond Desk Agent/Guest Services Officer (Cruise Ship)

Navis Consulting; Bayern; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

Navis Consulting seeks a Guest Services Officer to deliver exceptional front-line service onboard. The role requires professionalism, empathy, and the ability to resolve guest concerns efficiently in a fast-paced, multicultural setting.

Responsibilities include greeting guests, managing check-ins, handling cash and currency exchange, and operating reservation and guest service software. Candidates should have 1 year of relevant experience, fluent English, and physical capability for drills and

Qualifications

• Minimum 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation.
• Or Minimum 1 year experience as airline cabin crew.
• Proven cash handling experience and understanding of US currency and exchange rates.
• Experience with reservation systems, preferably Fidelio or Opera.
• Fluent in English, both written and spoken.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish.
• Strong communication and problem-solving skills.
• High school diploma or equivalent preferred.
• Physically able to lift up to 50 pounds and participate in emergency procedures and drills.

Responsabilités

• Greet and assist guests with check-in, account management, and general inquiries.
• Resolve guest issues promptly and professionally, ensuring high levels of satisfaction.
• Handle financial transactions including cash handling, currency exchange, and account reconciliation.
• Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost & found).
• Operate front desk systems such as reservation and guest service software.
• Maintain a polished appearance and uphold guest confidentiality at all times.
• Participate in mandatory drills, safety meetings, and ongoing training activities.

Connaissances

Guest service

Cash handling

Communication

Problem solving

Languages (multilingual)

Formation

High school diploma or equivalent

Outils

Fidelio

Opera

Description du poste

The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment.

Key Responsibilities:

• Greet and assist guests with check-in, account management, and general inquiries.
• Resolve guest issues promptly and professionally, ensuring high levels of satisfaction.
• Handle financial transactions including cash handling, currency exchange, and account reconciliation.
• Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost & found).
• Operate front desk systems such as reservation and guest service software.
• Maintain a polished appearance and uphold guest confidentiality at all times.
• Participate in mandatory drills, safety meetings, and ongoing training activities.

Qualifications:

• Minimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation.
• Or Minimum of 1 year experience as airline cabin crew.
• Proven cash handling experience and understanding of US currency and exchange rates.
• Experience with reservation systems, preferably Fidelio or Opera.
• Fluent in English, both written and spoken.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish.
• Strong communication and problem-solving skills.
• High school diploma or equivalent preferred.
• Physically able to lift up to 50 pounds and participate in emergency procedures and drills.

Work Experience Requirements

• All applicants must have previous experience in working in a 4/5* Hotel/Cruise ship or as a Cabin Crew.