Application Engineer - Services (m/f/d)

Innio; Deutschland; Vor Ort; EUR 70.000 - 90.000; Vollzeit

Zusammenfassung

A leading service company in Germany is looking for an experienced professional to manage key aftermarket service processes. The ideal candidate will have a Bachelor’s or Master’s degree in a relevant field, with at least five years of experience in ERP consulting and a proven track record in transformation projects. Strong English skills are necessary, while proficiency in German and team collaboration are preferred. This role includes responsibility for optimizing contract and warranty processes to ensure effective service delivery.

Qualifikationen

• 5+ years of functional consulting experience on ERP systems.
• Experience leading major transformation projects.
• Lean Six Sigma certification preferred.

Aufgaben

• Manage and support aftermarket service processes including contract management.
• Analyze regional process requirements for effective service delivery.
• Collaborate on optimizing contract management and warranty processes.

Kenntnisse

ERP Systems functionality

Transformation project leadership

Process improvement

Business analysis

Team collaboration

Ausbildung

Bachelor’s or Master’s degree in Commerce, Economics, or Finance

Jobbeschreibung

Your Responsibilities:

• Manage and support key aftermarket service processes, including contract management, installed base management, case management, field service activities, entry gates, and warranty services.


• Analyze and document regional and market-specific process requirements and exceptions to ensure effective service delivery.


• Collaborate with business teams to optimize field service, contract management, and warranty processes, including tool selection and process improvements.


• Support the definition and maintenance of aftermarket service master data (customers, suppliers, installed base) and related system integrations/interfaces.


• Partner with the BI team to define reporting requirements and logic for Issue to Resolution performance and process analytics.

Your Profile:

• Bachelor’s or Master’s degree in Commerce, Economics, Finance, or equivalent professional experience.


• At least 5 years of functional consulting experience on ERP systems


• Proven track record in leading several major transformation projects (e.g., ERP or sales tool implementations).


• Lean Six Sigma or similar process improvement certification.


• Advanced English language skills required; German proficiency and strong presentation and virtual teamwork abilities are preferred.