After Sales Specialist (m/w/d)

XP Power Ltd; Deutschland; À distance; EUR 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

30 days vacation

JobRad bicycle leasing

EGYM Wellpass

Company events

Free drinks and fruit

Canteen

Showers / Changing rooms

Résumé du poste

XP Power in Germany is seeking an After Sales Specialist to support customers after delivery, manage returns, repairs and service requests, and coordinate with Quality, Operations, Production and Sales to ensure a first-class customer experience.

You will act as the primary contact for customers throughout the after sales process, track cases, document activities, and contribute to continuous improvement initiatives and trade compliance tasks across international teams.

Qualifications

• Experience in customer service, after sales, returns management or a similar role.
• Strong organisational skills to manage multiple priorities and deadlines.
• Excellent communication skills with customers and internal stakeholders.
• Proactive, solution-oriented mindset with strong problem solving.
• High attention to detail and accuracy.
• Ability to work across multiple activities while maintaining service levels.
• Analytical skills to identify trends and improvements.
• Familiarity with business systems and administrative processes.
• Ability to work independently while collaborating with teams.
• Experience with SAP or other ERP systems is advantageous.

Responsabilités

• Managing customer returns, repairs and service requests from enquiry to resolution.
• Acting as the main contact for customers throughout the after sales process.
• Coordinating investigations, repairs, replacements and product returns with internal teams.
• Monitoring cases to ensure timely resolution and high service levels.
• Working with Quality, Production, Applications, Operations and Sales to resolve issues.
• Maintaining accurate records and documentation in business systems.
• Identifying opportunities to improve processes and the customer experience.
• Supporting continuous improvement initiatives across the after sales function.
• Assisting with customs-related activities in collaboration with Trade Compliance and Operations.

Connaissances

Customer service

After sales

Returns management

Organisational skills

Communication skills

Problem solving

Attention to detail

Multitasking

Analytical skills

ERP familiarity

Outils

SAP

ERP systems

Excel

Outlook

Word

Description du poste

At XP Power, we're powering the technologies that shape the world around us. From advanced medical equipment and semiconductor manufacturing to industrial automation, our high and low voltage power solutions help customers solve complex challenges every day.

As a global business with teams across Europe, Asia and North America, we offer an international working environment where collaboration, innovation and continuous improvement are part of everyday life.

If you're looking for a role where your ideas matter and your contribution makes a real impact, XP Power could be the right place for you.

Job Description

About the Role

Do you enjoy solving problems, working with customers and coordinating with different teams to find the best solution?

As an After Sales Specialist, you will play a key role in supporting our customers after delivery, ensuring product returns, repairs and service requests are managed efficiently from start to finish. You will work closely with customers and colleagues across Quality, Operations, Production and Sales to deliver an outstanding customer experience and drive continuous improvement.

What You'll Be Doing

• Managing customer returns, repairs and service requests from initial enquiry through to resolution
• Acting as the main point of contact for customers throughout the after sales process
• Coordinating investigations, repairs, replacements and product returns with internal teams
• Monitoring and tracking cases to ensure timely resolution and excellent customer service
• Working closely with Quality, Production, Applications, Operations and Sales teams to resolve customer issues efficiently
• Maintaining accurate records and documentation within business systems
• Identifying opportunities to improve processes and enhance the customer experience
• Supporting continuous improvement initiatives across the after sales function
• Supporting customs-related activities, including inward and outward processing, in collaboration with Trade Compliance and Operations teams

Qualifications

What We're Looking For

• Experience in customer service, after sales, returns management or a similar role
• Strong organisational skills with the ability to manage multiple priorities and deadlines
• Excellent communication skills and confidence working with customers and internal stakeholders
• A proactive, solution-oriented mindset with strong problem-solving abilities
• High attention to detail and commitment to accuracy
• Ability to manage multiple activities while maintaining a high level of customer service
• Strong analytical skills with the ability to identify trends and opportunities for improvement
• Comfortable working with business systems and administrative processes
• Ability to work independently while building effective relationships across different teams
• Proficiency in Microsoft Office applications, particularly Excel, Outlook and Word
• Experience with SAP or other ERP systems would be an advantage but is not essential
• Awareness of import/export processes, customs requirements or trade compliance principles would be beneficial but is not required
• Willingness to learn and develop knowledge in areas such as customs procedures, inward and outward processing, and import/export compliance
• Adaptable, collaborative and committed to continuous improvement

Additional Information

XP Power provides a safe, healthy, and collaborative working environment where you can truly make an impact. Our employees are at the center of what we do—because only when they thrive can our customers benefit.

• Anexciting and technically challenging rolein an international environment
• Flat hierarchiesand open, honest communication
• Collaboration with amotivated and experienced international teamon highly interesting and challenging individual projects
• Opportunities forprofessional and personal development
• Work‑life balancethrough flexible working hours
• A supportive social work environment, including: 30 days of vacation, JobRad bicycle leasing, EGYM Wellpass (discounted access to fitness and wellness facilities), Company events, Free drinks and fruit, Canteen, Changing rooms with showers, ….
• Varied tasks andmodern workplacesin the beautiful Bavarian Alpine foothills