Account Manager – Restaurants

Approach People Recruitment; Hamburg; Hybrid; EUR 45,000 - 70,000; Full time

Benefits offered by this job

Flexible working models

Home office options

Bonus structure

Lifestyle, health and leisure benefits

Job summary

Approach People Recruitment represents a leading European digital platform for restaurant reservations. They seek an Account Management professional to manage a portfolio of restaurant partners and help grow their business on the platform.

You will be the primary contact, develop strategic action plans, and coordinate with Sales and Marketing to drive promotions and revenue growth. Hybrid work model and opportunities for growth are offered.

Qualifications

• Fluent in German with good command of English.
• At least 2 years of experience in Account Management, customer management, or a similar role.

Responsibilities

• Manage and develop your own portfolio of restaurant partners.
• Be the primary point of contact for clients and build long-term relationships.
• Support restaurants with positioning, revenue optimization, and online marketing.
• Develop action plans with Sales and Marketing for your partners.
• Plan and market promotions, deals, and campaigns to boost visibility.
• Negotiate commercial terms to create win-win outcomes for both sides.
• Ensure adherence to quality standards and platform guidelines.
• Train restaurant partners on using digital tools.
• Collaborate with internal teams to improve products and services based on feedback.

Skills

German fluency

English proficiency

Account Management

Negotiation

Revenue optimization

KPI management

Job description

On behalf of our client, we are looking for a motivated individual to join the Account Management team. Our client is one of the leading digital platforms for restaurant reservations in Europe, connecting millions of diners with a wide selection of restaurants. With innovative technology and a strong passion for gastronomy, the company helps restaurants increase their visibility, attract more guests, and sustainably boost their revenues.

The company is part of an international tech group and stands for a modern, diverse corporate culture with a focus on collaboration, personal responsibility, and growth.

Your Responsibilities

As a member of the Account Management team, you will manage a portfolio of restaurant partners and support them in growing their businesses on the platform.

• Manage and develop your own portfolio of restaurant partners
• Be the primary point of contact for your clients and build long-term relationships
• Support restaurants with topics like positioning, revenue optimization, and online marketing
• Develop action plans together with Sales and Marketing teams for your partners
• Plan and market promotions, deals, and campaigns to increase restaurant visibility
• Negotiate commercial terms to create a win-win situation for both sides
• Ensure that quality standards and platform guidelines are adhered to
• Train your restaurant partners on how to use digital tools
• Work closely with internal teams to improve products and services based on market and customer feedback

What You Bring

• Fluent in German with good command of English
• At least 2 years of experience in Account Management, customer management, or a similar role
• Independent, goal-oriented work style with a strong focus on results
• Confidence in negotiations and commercial conversations, even over the phone
• Understanding of revenue optimization and commercial performance topics
• Analytical thinking combined with creative problem-solving for customers
• Ability to quickly build trust and develop long-term business relationships
• Experience in managing KPIs, targets, and performance metrics
• Organizational skills and the ability to manage multiple projects simultaneously
• Willingness to work in a hybrid model (several days per week in the office)

Nice to Have

• Experience in the internet, digital, or tech sector
• Experience in selling promotions, deals, or time-limited campaigns
• Experience with high volumes of daily customer interactions via phone or email
• Experience managing large customer portfolios
• Structured work style in a fast-paced environment

What Our Client Offers

• An international work environment with teams from different countries
• Permanent employment contract
• Flexible working models with home office options
• Attractive salary package with a bonus structure
• Extensive lifestyle, health, and leisure benefits
• Continuous learning and personal development programs
• An inclusive corporate culture with a strong focus on collaboration and growth
• Modern offices and regular team events

Interested?

We look forward to hearing from you. Further information about our client will be shared later in the recruitment process.