Account Manager – Sales & Growth (m/f/d) – Berlin

OrderYOYO; Berlin; On-site; EUR 31,000 - 42,000; Full time

Benefits offered by this job

Training and development

Career progression

Monthly socials

Quarterly conferences

Employee awards

Wellness Wednesdays

Holiday-buying scheme

Job summary

OrderYOYO in Berlin is expanding its Account Management team and seeks commercially minded people who want to help restaurant partners succeed while developing their own careers. You’ll manage a portfolio of valuable partners, drive growth and build long-term partnerships.

This role combines relationship management, sales and business growth. You’ll identify opportunities to increase orders and GMV, upsell marketing packages and ePOS solutions, and work with Sales, Onboarding and Support to

Qualifications

• German at B2 level or above.
• Ability to build relationships while pursuing commercial opportunities.
• Experience in sales, account management or customer-facing roles is beneficial.
• Proactive, data-driven mindset with good organizational skills.

Responsibilities

• Manage a portfolio of valuable restaurant partners and take ownership of their growth.
• Identify opportunities to increase orders and GMV through partners’ apps and websites.
• Spot upselling opportunities and introduce products such as marketing packages, ePOS and Self-Service Kiosks.
• Use CRM data and performance insights to identify opportunities and make recommendations.
• Hold regular customer conversations to understand business goals and demonstrate value.
• Protect and grow existing accounts by addressing risks and improving customer retention.
• Work towards commercial targets covering growth, retention, product adoption, customer satisfaction and upselling.
• Collaborate with Sales, Onboarding and Support to deliver the best outcomes for our partners.

Skills

Commercial mindset

Sales

Account management

Data-driven decisions

Relationship building

CRM

Tools

CRM

ePOS

Job description

Location: Berlin | Full-time | Office-based

Language requirement: German B2 or above

Salary: €2,800 per month base salary + €1000 bonus p/m (uncapped)

Build relationships. Grow accounts. Make an impact.

Do you enjoy working with customers, spotting opportunities and seeing the results of your efforts?

At OrderYOYO, we help restaurants grow their online business through personalised apps, websites and marketing solutions. We're expanding our Account Management team and looking for commercially minded people who want to help our restaurant partners succeed while developing their own careers.

This role combines relationship management, sales and business growth. You’ll work with existing customers to increase their performance, introduce relevant products and build long-term partnerships.

What will you be doing?

• Manage a portfolio of valuable restaurant partners and take ownership of their growth.
• Identify opportunities to increase orders and GMV through our partners’ apps and websites.
• Spot upselling opportunities and introduce products such as marketing packages, ePOS and Self-Service Kiosks.
• Use CRM data and performance insights to identify opportunities and make recommendations.
• Hold regular customer conversations to understand business goals and demonstrate value.
• Protect and grow existing accounts by addressing risks and improving customer retention.
• Work towards commercial targets covering growth, retention, product adoption, customer satisfaction and upselling.
• Collaborate with Sales, Onboarding and Support to deliver the best outcomes for our partners.

What will help you succeed?

• A commercial mindset and motivation to achieve targets.
• Confidence communicating with customers and identifying opportunities.
• The ability to build relationships while being comfortable having commercial conversations.
• A proactive approach to problem-solving and managing your own accounts.
• Good organisational skills and an interest in using data to drive decisions.
• German at B2 level or above.

Previous sales, account management, business development or customer-facing experience is beneficial, but we’re open to candidates from different backgrounds. We value drive, curiosity and a willingness to learn.

Why OrderYOYO?

We’re expanding our Account Management function across five European markets, with exciting plans for further growth. Joining now means becoming part of a new team with the opportunity to influence how we work and develop as the business grows.

What We Offer

• €2,800 monthly base salary plus bonus.
• Training and ongoing personal development.
• Genuine opportunities for career progression.
• Monthly Friday socials and regular team events.
• Quarterly conferences and training days.
• Employee awards, a holiday-buying scheme and Wellness Wednesdays.

Our culture

We believe in Passion, Action, Compassion and One Team. We support each other, celebrate success and encourage people to take ownership of their development.

If you’re motivated by building relationships and growing business, we’d love to hear from you.? We’d love to hear from you!