Account Manager, DACH

Jobtailor; Berlin; Vor Ort; EUR 55.000 - 85.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Account Manager to own and grow a portfolio of customers in the DACH region. You will drive ARR growth, build executive-level relationships, and coordinate with Customer Success, Marketing and Support to maximize value across the Positive Group portfolio.

In this role you will negotiate contracts, manage risks, and leverage CRM data to forecast performance. Fluency in German and English is required, with a proven SaaS background and a customer-centric,

Qualifikationen

• At least three years of experience in Account Management, Customer Success, Sales, or Revenue Management.
• SaaS experience preferred.
• Completed commercial vocational training or a comparable degree.
• Strong negotiation and executive-level communication skills.
• Analytical and entrepreneurial mindset.
• Able to manage multiple accounts simultaneously.
• Familiar with CRM systems, particularly Zoho CRM and HubSpot.
• German native; fluent in English.

Aufgaben

• Own and develop a portfolio of existing customers with a strategic focus.
• Sustainably increase annual recurring revenue (ARR) of accounts.
• Build long-term relationships with decision-makers.
• Advise on up- and cross-selling across the product portfolio.
• Execute retention management and churn prevention.
• Identify risks early and proactively lead contract negotiations.
• Document relevant insights in the CRM.
• Produce forecasts and use KPIs for data-driven account development.
• Monitor customer development and identify new business opportunities.
• Collaborate with Customer Success, Marketing and Support.
• Advise on Positive products in the DACH market.
• Support customers with additional Positive Group solutions in the DACH region.

Kenntnisse

Account Management

Customer Success

SaaS Experience

CRM Proficiency

German native

English fluent

Ausbildung

Commercial Vocational Training or comparable degree

Tools

Zoho CRM

HubSpot

Jobbeschreibung

• Take ownership of a portfolio of existing customers and develop it strategically
• Sustainably increase the Annual Recurring Revenue (ARR) of accounts
• Build long-term relationships with decision-makers
• Advise customers on up- and cross-selling opportunities across the entire product portfolio
• Execute retention management and churn prevention
• Identify risks early and proactively lead contract negotiations
• Document relevant insights in the CRM
• Produce reliable forecasts and use KPIs for data-driven account development
• Monitor customer development, identify new business opportunities, and bring market insights into the sales team
• Work closely with Customer Success, Marketing, and Support
• Advise companies on Positive rapidmail, Positive Mailingwork, and Positive Signitic
• Support customers with additional Positive Group solutions in the DACH market going forward

Requirements

• At least three years of experience in Account Management, Customer Success, Sales, or Revenue Management
• Preferably experience in a SaaS environment
• Completed commercial vocational training or a comparable degree
• Confident negotiation skills and the ability to communicate effectively with stakeholders up to the executive level
• Analytical and entrepreneurial mindset
• Ability to keep track of multiple accounts simultaneously
• Familiarity with CRM systems, particularly Zoho CRM and HubSpot
• German at native level
• Fluent in English, both written and spoken

Core Competencies

Demonstrates expertise in Account Management and Customer Success with a focus on strategic portfolio development and revenue growth. Proficient in CRM systems and skilled in negotiation and relationship-building with stakeholders at all levels.

Highest-signal resume keywords

• Account Management
• Customer Success
• SaaS Experience
• CRM Proficiency
• Fluent in German and English

ATS Optimization Keywords

Hard Skills

• Annual Recurring Revenue (ARR) Growth
• Retention Management
• Churn Prevention
• Data-Driven Account Development
• Contract Negotiation

Soft Skills

• Confident Negotiation Skills
• Effective Communication
• Analytical Mindset
• Entrepreneurial Mindset
• Ability to Manage Multiple Accounts

Certifications & Qualifications

• Completed Commercial Vocational Training
• Comparable Degree

Industry Keywords

• DACH Market
• Up-Selling
• Cross-Selling
• Customer Development
• Market Insights

Tools & Technologies

• Zoho CRM
• HubSpot