Account Manager, Channel Success

Jobtailor; Deutschland; Hybrid; EUR 60.000 - 90.000; Vollzeit

Zusammenfassung

Jobtailor is seeking an experienced Channel Partner Manager to own the post-sales lifecycle for a portfolio of channel-sourced accounts. You will manage onboarding, renewals, licensing, and expansion opportunities while coordinating with MSPs and end users to ensure a high-quality partner experience.

You will collaborate across Sales, Customer Engineering, Marketing and Operations to identify renewal risks and drive successful outcomes, maintaining CRM records and delivering proactive guidance

Qualifikationen

• 3+ years with channel partners (MSPs, resellers, or distributors) in account management or partner management.
• Experience managing B2B technology accounts in indirect/channel sales with end-user relationships.
• Strong commercial acumen to identify renewal risks and expansion opportunities.
• Ability to collaborate across Sales, Customer Engineering, Marketing and Operations to drive outcomes.

Aufgaben

• Manage new business from small partners and MSPs, including deal registration and partner communication.
• Own post-sales lifecycle for a portfolio, supporting onboarding, renewals, expansion opportunities, and licensing.
• Serve as primary Patch My PC contact for end-user customers while coordinating renewals, upgrades, and other commercial activities with the originating partner.
• Partner with the Partner Development Manager to align renewal strategy and engagement.
• Maintain accurate CRM records for device counts, renewal dates, partner tiers, and attribution.
• Surface adoption signals, health indicators, and satisfaction feedback to strengthen account strategy.

Kenntnisse

Account Management

Deal Registration

Onboarding

Renewals

Licensing

Customer Success

CRM Management

Sales Strategy

Expansion Opportunities

Health Signals

Tools

CRM Systems

Jobbeschreibung

• Manage new business from small partners and MSPs, including deal registration, partner communication, and internal follow-through.
• Own the post-sales lifecycle for a portfolio of channel-sourced customer accounts, supporting onboarding, renewals, expansion opportunities, licensing, and ongoing partner success.
• Serve as the primary Patch My PC contact for the end-user customer while coordinating with the originating partner on renewals, upgrades, deal registration, and other commercial activities.
• Partner closely with the Partner Development Manager to align on renewal strategy, expansion opportunities, and partner engagement.
• Build trusted relationships with partners and customers through timely communication, proactive guidance, and a consistently high-quality experience.
• Maintain accurate CRM records for device counts, renewal dates, partner tiers, and partner attribution.
• Surface adoption signals, health indicators, and satisfaction feedback to help strengthen account strategy.

Requirements

• 3+ years of experience working with channel partners, MSPs, resellers, or distributors in an account management, channel sales, partner management, or similar role.
• Experience managing B2B technology accounts in an indirect or channel-influenced sales environment, with the ability to build strong end-user relationships while respecting the commercial ownership of the originating partner.
• Strong commercial acumen with the ability to identify renewal risks, expansion opportunities, and customer health signals while delivering a consultative partner experience.
• Demonstrated ability to manage a high-volume portfolio, prioritize competing demands, and consistently deliver a high-quality partner and customer experience.
• Proven ability to collaborate across Sales, Customer Engineering, Marketing, and Operations to deliver successful customer outcomes.
• Strong organizational skills with the ability to manage multiple priorities while maintaining a high level of accuracy and follow-through.

Core Competencies

Demonstrates expertise in managing channel partner relationships and B2B technology accounts, focusing on renewals, expansion opportunities, and delivering a high-quality partner experience. Proficient in maintaining CRM records and collaborating across teams to ensure successful customer outcomes.

Highest-signal resume keywords

• Channel Partner Management
• B2B Technology Account Management
• Commercial Acumen
• High-Volume Portfolio Management
• Cross-Functional Collaboration

ATS Optimization Keywords

Hard Skills

• Account Management
• Deal Registration
• Onboarding
• Renewals
• Licensing
• Customer Success
• CRM Management
• Sales Strategy
• Expansion Opportunities
• Health Indicators

Soft Skills

• Relationship Building
• Communication
• Organizational Skills
• Proactive Guidance
• Consultative Experience

Industry Keywords

• MSPs
• Resellers
• Distributors
• Channel Sales
• Customer Engineering
• Marketing
• Operations
• Partner Engagement
• Customer Satisfaction
• Partner Attribution