Wellness Tech Customer Support Associate

Fusion BPO Services Ltd; Medellín; On-site; COP 74,744,001 - 112,116,002; Full time

Job summary

A leading customer service provider is hiring Customer Service Associates in Medellín, Colombia. The role requires excellent communication skills and attention to detail while handling customer interactions via phone, email, and chat. Candidates should have a graduation degree and preferably prior experience in customer service. This full-time position emphasizes structured processes and performance metrics, offering opportunities for professional growth in a stable environment.

Qualifications

• Experience in customer service, contact centers, or support roles preferred.
• Ability to work in a structured, work-from-office environment.
• Understanding of customer confidentiality and data protection.

Responsibilities

• Communicate professionally with customers in various channels.
• Maintain accurate records of customer interactions.
• Meet performance metrics related to quality and customer satisfaction.

Skills

Customer service experience

Multi-channel communication

Attention to detail

Problem-solving

Listening skills

Education

Graduation from a recognized institution

Job description

A leading customer service provider is hiring Customer Service Associates in Medellín, Colombia. The role requires excellent communication skills and attention to detail while handling customer interactions via phone, email, and chat. Candidates should have a graduation degree and preferably prior experience in customer service. This full-time position emphasizes structured processes and performance metrics, offering opportunities for professional growth in a stable environment.