Bilingual Customer Service Rep — On-site in Medellín

RAM BPO ?; Medellín; On-site; COP 22,320,000 - 35,712,000; Full time

Benefits offered by this job

Structured onboarding

Performance growth opportunities

Multicultural work environment

Job summary

An international service provider in Medellín is looking for Bilingual Customer Service Representatives who are fluent in both Spanish and English. The role requires resolving customer interactions through various channels while adhering strictly to client requirements. Candidates must have 1-3 years of experience in customer service environments and be proficient with CRM systems. The position offers development opportunities in a structured, supportive environment, with defined performance expectations.

Qualifications

• Fluent in Spanish and English, B2+ minimum, tested.
• 1–3 years in customer service or call center environments.
• Located in Medellín or able to commute to El Poblado.
• Computer skills across various platforms required.
• Ability to handle high interaction volumes with quality.

Responsibilities

• Handle customer interactions via phone, email, chat.
• Resolve inquiries and complaints focusing on first-contact resolution.
• Document all interactions accurately in CRM.
• Escalate issues as per established protocols.
• Meet or exceed KPIs for quality and response times.

Skills

Bilingual: Spanish and English

Proficiency with CRM platforms

Computer literacy

Ability to multitask

Experience in customer service

Tools

Zendesk

Salesforce

Freshdesk

Job description

An international service provider in Medellín is looking for Bilingual Customer Service Representatives who are fluent in both Spanish and English. The role requires resolving customer interactions through various channels while adhering strictly to client requirements. Candidates must have 1-3 years of experience in customer service environments and be proficient with CRM systems. The position offers development opportunities in a structured, supportive environment, with defined performance expectations.