We are Hiring! Customer Service Agent Advanced English Required

Vertice Outsourcing SAS; Medellín; On-site; COP 18,000,000 - 24,000,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Benefits

Job summary

Vertice Outsourcing SAS in Medellín, Colombia is seeking bilingual Customer Service Agents to support clients worldwide via inbound phone calls, chat, and email. You will learn new processes, adapt to different customer needs, and maintain accurate records while delivering a positive, solution-oriented customer experience. Fluency in English (C1) and residence in Medellín are required; call-center experience is preferred. Join a dynamic team with opportunities for growth.

Qualifications

• Advanced English (C1) with strong written and verbal communication skills.
• Residence in Medellín, Colombia.
• Experience in customer service, preferably in a call center.

Responsibilities

• Handle incoming phone calls and provide professional, efficient customer service.
• Assist customers through phone calls, chat, and email.
• Answer customer questions, address concerns, and provide effective solutions.
• Adapt communication styles to different customer profiles and service requirements.
• Maintain accurate records of customer interactions and relevant information.
• Learn and follow new processes, procedures, and guidelines.
• Adapt to different tasks and responsibilities as business needs evolve.

Skills

English (C1)

Customer service

Communication skills

Active listening

Adaptability

Job description

Location: Medellín, Colombia

Job Description

Are you fluent in English, eager to learn, and ready to grow in an international work environment?

We are looking for bilingual Customer Service Agents to join our team in Medellín, Colombia. In this role, you will provide customer support to clients around the world through inbound phone calls, chat, and email.

We are seeking proactive, adaptable, and customer-oriented individuals who are willing to learn new processes, adjust to different customer needs, and take on different responsibilities according to business requirements.

Responsibilities

• Handle incoming phone calls and provide professional, efficient customer service.


• Assist customers through phone calls, chat, and email.


• Answer customer questions, address concerns, and provide effective solutions.


• Adapt communication styles to different customer profiles, situations, and service requirements.


• Maintain accurate records of customer interactions and relevant information.


• Learn and follow new processes, procedures, and guidelines.


• Adapt to different tasks and responsibilities as business needs evolve.


• Ensure a positive customer experience through clear communication and active listening.

Requirements

• Advanced English proficiency (C1 level), with strong verbal and written communication skills.


• Must currently reside in Medellín, Colombia.


• Previous customer service experience is preferred, ideally in a call center environment.


• Strong communication, active listening, and problem-solving skills.


• Willingness to learn, receive feedback, and continuously improve.


• Flexibility and adaptability when working with different types of customers and responsibilities.


• Proactive attitude, patience, and ability to work in a fast-paced environment.

Benefits

• Competitive salary.


• Professional growth and development opportunities.


• Employment benefits.


• IIndefinite-term employment contract

Descripción del cargo

¿Tienes un buen dominio del inglés, disposición para aprender y ganas de crecer en un entorno laboral internacional?

Estamos buscando agentes bilingües de servicio al cliente para unirse a nuestro equipo en Medellín, Colombia. En este cargo, serás responsable de brindar atención y soporte a clientes de diferentes partes del mundo a través de llamadas telefónicas entrantes, chat y correo electrónico.

Buscamos personas proactivas, adaptables y orientadas al servicio, con disposición para aprender nuevos procesos, ajustarse a las diferentes necesidades de los clientes y asumir distintas responsabilidades según los requerimientos de la operación.

Responsabilidades

• Recibir y atender llamadas telefónicas entrantes, brindando un servicio profesional y eficiente.


• Brindar atención y soporte a los clientes a través de llamadas telefónicas, chat y correo electrónico.


• Resolver inquietudes, responder preguntas y ofrecer soluciones efectivas a las solicitudes de los clientes.


• Adaptar la comunicación a diferentes perfiles de clientes, situaciones y necesidades de servicio.


• Mantener registros precisos de las interacciones con los clientes y de la información relevante.


• Aprender y seguir nuevos procesos, procedimientos y lineamientos.


• Adaptarse a diferentes tareas y responsabilidades de acuerdo con las necesidades de la operación.


• Garantizar una experiencia positiva para el cliente mediante una comunicación clara y escucha activa.

Requisitos

• Nivel avanzado de inglés (C1), con excelentes habilidades de comunicación oral y escrita.


• Residir actualmente en Medellín, Colombia.


• Experiencia previa en servicio al cliente, preferiblemente en un centro de contacto o call center.


• Habilidades de comunicación, escucha activa y resolución de problemas.


• Disposición para aprender, recibir retroalimentación y mejorar continuamente.


• Flexibilidad y capacidad de adaptación para atender diferentes tipos de clientes y asumir distintas responsabilidades.


• Actitud proactiva, paciencia y capacidad para trabajar en un entorno dinámico y de ritmo acelerado.

Beneficios

• Salario competitivo.


• Oportunidades de crecimiento y desarrollo profesional.


• Beneficios laborales.


• Contrato a termino indefinido.