Customer Service Representative (Multi-Channel Support)

RAM BPO ?; Medellín; On-site; COP 23,357,880 - 27,978,120; Full time

Benefits offered by this job

Asignación de transporte

Tiempo extra y recargos legales

Job summary

Una empresa de servicios al cliente en Medellín busca un Representante de Servicio al Cliente para gestionar interacciones a través de teléfono, correo y texto. Se requiere dominio del inglés avanzado y buenas habilidades de comunicación. La posición es a tiempo completo y viene con un salario de $2,300,000 COP más beneficios. No es compatible con estudios en curso o trabajos secundarios. Los interesados deben tener capacidad para manejar múltiples conversaciones y coordinación con equipos internos.

Qualifications

• 0–1 año de experiencia en servicio al cliente o roles similares.
• Capacidad de mantenerse calmado bajo presión.
• Motivación y disposición para aprender.

Responsibilities

• Manejar interacciones con clientes por teléfono, correo y texto.
• Convertir consultas en tickets de servicio estructurados.
• Coordinación con equipos internos para resolver solicitudes.

Skills

Advanced English (B2+ / C1)

Strong communication skills

Good typing speed

Attention to detail

Tools

Microsoft Office

Adobe

Job description

Overview

📢 Customer Service Representative (Multi-Channel Support) • On-Site | Medellín (El Poblado) | Full-Time

About the Role We’re looking for strong English speakers who are ready to build their career in customer service within a fast-paced U.S. operation. You’ll manage customer interactions across phone, email, and text — turning requests into clear, actionable solutions.

Before You Apply This is a fast-paced, high-responsibility role, even at an entry level.

Schedule

• Monday to Friday
• 8:00 AM – 7:30 PM
• 1-hour lunch + 30 minutes of breaks

📍 On-site in El Poblado, Medellín

👉 Not compatible with ongoing studies or second jobs

👉 Requires focus, multitasking, and consistency throughout the day

What You’ll Do

• Manage customer interactions via phone, email, and text
• Convert inquiries into structured service tickets
• Support customers by identifying their needs and next steps
• Handle challenging situations with professionalism
• Coordinate with internal teams to resolve requests
• Maintain accurate records of all interactions

What You Need

• Advanced English (B2+ / C1)
• 0–1 year of experience in customer service (or similar roles)
• Strong communication skills (written and verbal)
• Good typing speed and ability to multitask
• Attention to detail and willingness to learn
• Ability to stay calm under pressure

Tools

• Microsoft Office
• Adobe

Compensation

• Salary: $2,300,000 COP
• Transportation allowance
• Overtime and legal surcharges

What Success Looks Like

• You learn quickly and adapt to new processes
• You handle multiple conversations without losing organization
• You communicate clearly and professionally
• You take ownership of customer requests and follow through