Virtual Personal Injury Case Manager

Job Duck, LLC; Colombia; À distance; COP 43 542 000 - 47 111 000; Plein temps

Avantages offerts par ce poste

Paid time off

Parental leave

Professional development and training

Dedicated team support

Résumé du poste

Job Duck, LLC is hiring a Virtual Personal Injury Case Manager to support cases from intake through settlement. You will coordinate medical and insurance matters, communicate with clients and attorneys, and manage discovery and filings in a remote, deadline-driven environment.

Ideal candidates have paralegal or legal assistant experience in personal injury, strong English communication skills, and ability to work independently in a remote setting with limited supervision.

Qualifications

• Experience as a Paralegal/Legal Assistant in a personal injury law firm.
• Experience with medical records, medical bills, and insurance carriers.
• Strong written and verbal English communication skills.

Responsabilités

• Keep attorneys updated on important case developments.
• Draft correspondence, emails, and other legal documents as requested.
• Organize settlement documents and assist with case closing activities.
• Assist with calculating and documenting firm expenses as cases approach settlement.
• Maintain records of outstanding liens and related correspondence.
• Obtain supporting information and documentation from clients and third parties.
• Gather and organize documents for discovery responses and assist with discovery.
• Support attorneys with preparing and responding to discovery.
• Review and organize medical records for the legal team.
• Assist with filing and managing no-fault and liability insurance claims.
• Follow up with clients, medical providers, insurance carriers, courts and others to move cases forward.
• Support case management from intake through settlement or resolution.
• Track discovery deadlines and follow up on outstanding items.
• Prepare and respond to discovery requests and responses.

Connaissances

Paralegal experience

Legal Assistant experience

Case management

English communication

Remote work

Description du poste

JOB DUCK IS HIRING A VIRTUAL PERSONAL INJURY CASE MANAGER

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification for 4 years!

Role Overview

We are seeking an experienced Virtual Case Manager to support personal injury cases throughout their full life cycle, from client intake and insurance claims through medical treatment, discovery, settlement, and resolution. In this role, you will keep case files organized, communicate with clients and third parties, monitor outstanding documentation, and provide attorneys with the information they need to move cases forward. You will make a meaningful daily impact by coordinating medical and insurance matters, supporting litigation activities, and ensuring that deadlines and follow-ups are handled accurately. This opportunity is ideal for a proactive, detail-oriented professional who takes ownership of responsibilities and works effectively with limited supervision.

Schedule:

Monday to Friday 8:30 AM - 5:30 PM [EST][EDT] (United States of America)

Your Responsibilities Will Include but Are Not Limited To:

• Keeping attorneys and the legal team informed of important case developments.
• Drafting correspondence, emails, and other legal documents as requested.
• Organizing settlement documents and assisting with case closing activities.
• Assisting with calculating and documenting firm expenses as cases approach settlement.
• Maintaining records of outstanding liens and related correspondence.
• Obtaining supporting information and documentation from clients and third parties.
• Gathering and organizing documents and information required for discovery responses.
• Assisting attorneys with preparing and responding to discovery.
• Reviewing and organizing medical records and identifying relevant information for the legal team.
• Assisting with filing and managing no-fault and liability insurance claims.
• Following up with clients, medical providers, insurance carriers, courts, and other parties to keep cases moving forward.
• Assisting with managing personal injury cases from initial client intake through settlement or resolution.
• Tracking discovery deadlines and following up on outstanding items.
• Preparing Bills of Particulars, Uniform Interrogatories, Demands for Production of Documents, Combined Demands, and other discovery requests and responses.
• Tracking clients’ medical treatment and appointments.
• Requesting medical records, medical bills, lien information, and related documentation from healthcare providers and insurance carriers.
• Maintaining accurate records of insurance communications and claim activity.
• Preparing and submitting insurance applications, forms, and supporting documentation.
• Communicating professionally and empathetically with clients regarding medical treatment, insurance concerns, and other case-related matters.
• Supporting client intake and onboarding, including preparing and sending initial paperwork and case documentation.
• Keeping attorneys and the legal team informed of important case developments.
• Providing general litigation and case preparation support to attorneys.
• Identifying gaps or inconsistencies in medical documentation for attorney review.
• Monitoring treatment progress and following up on outstanding records, bills, and documentation.
• Assisting clients with scheduling and coordinating medical appointments.
• Communicating with insurance carriers regarding claim status, documentation, unpaid medical bills, denied bills, and coverage issues.
• Identifying missing information, outstanding documentation, and incomplete case tasks, and conducting proactive follow-ups.
• Maintaining complete, accurate, and organized electronic case files.
• Performing additional paralegal, legal administrative, and case support responsibilities as assigned.

What We’re Looking For:

• Prior experience as a Paralegal, Legal Assistant, Case Manager, or similar professional within a personal injury law firm is required.
• Experience supporting personal injury cases from intake through settlement or resolution is required.
• Experience with medical records, medical bills, medical documentation, healthcare providers, and insurance carriers is required.
• Familiarity with no-fault claims, liability claims, discovery, and litigation documents is required.
• Strong written and verbal English communication skills are required.
• Experience with New York personal injury law, litigation, discovery, and insurance procedures is preferred.
• Experience with motor vehicle accidents, pedestrian accidents, construction accidents, premises liability, or other negligence claims is preferred.
• Ability to work independently in a remote environment while handling confidential legal, medical, and client information professionally.
• Personal injury case management.
• Client intake and onboarding.
• Medical records management.
• Insurance claims support.
• No-fault and liability claims experience.
• Discovery preparation.
• Litigation support.
• Legal document preparation.
• Deadline tracking and case coordination.
• Client communication.
• Professional English communication.
• Confidential information management.
• Strong attention to detail.
• Excellent organization and time management skills.
• Accuracy and dependability.
• Proactive follow-up and case coordination.
• Strong problem-solving skills.
• Case ownership and accountability.
• Professional judgment.
• Adaptability and flexibility.
• Empathetic communication.
• Collaboration and teamwork.
• Ability to manage multiple priorities.
• Remote work proficiency.
• Reliable computer setup (laptop/PC, headset, stable internet min. 10 Mbps download / 5 Mbps upload)
• Quiet, distraction-free remote work environment

What’s In It for You?

• Monthly compensation starting from 1220 USD to 1320 USD
• Paid time off.
• Parental leave.
• Opportunities for professional development and training
• Dedicated support from our team.
• A chance to work with clients who share our values.

DISCLAIMER: Every candidate must pass each step in our application process to become part of our team. Ensure you have all the required documentation ready to streamline your application process.